It seems that a very small percentage of users are having problems logging into Nexus sites. This post is here to help troubleshoot your problems and hopefully get logged into the site and downloading files.
Make sure the date and time on your computer are correct. If your computer is set a month ahead of real time, the cookies might auto-expire as soon as they are created.
NOTE: TESNexus users please make sure you are accessing tesnexus.com and NOT tessource.net.
How the site login works
When you try to login to your account the username and password you specify are queried against the forum's username and password database. If your details are accepted then a cookie is created on your computer that stores impersonal information regarding your account. This information includes your user id on the forums and the time you login. Note that logging into the site and logging into the forums are completely different despite the fact they share the same username and password. For instance being logged into the forums does not mean you're logged into the site, and vice-versa.
- Nexus Sites are coded to work with Microsoft Internet Explorer (IE) and Mozilla FireFox. I do not provide any support for "exotic" browsers (including Opera and Chrome) and cannot tell you whether it works on your browser or not.
- You must make sure that your computer allows 3rd-party cookies for any Nexus site you would like to login to. Make sure this is enabled on both your browser AND your firewall (Zone Alarm has been known to cause issues with 3rd party cookies). No cookies = no login! (The forum is the only exception to this rule)
There are two common types of errors for people trying to login. The first is that your username and/or password have not been accepted and you'll be sent back to the login page with a new "information" box below the login area. This happens because for some reason or other the forum database could not validate your username or password and therefore would not log you in to the site.
The second is that your details were accepted but you were sent back to the login page without an error.
Fixing incorrect login problems
First of all try logging into these forums. If you cannot login to the forums then request a new password.
If you can login to the forums but not the site then you should check to see if there is an apostrophe, backslash or other "abnormal" character in your username AND/OR password. Abnormal characters include but may not be limited to "; ' ö ä ü & @ ~ - / \ | ! `". If you have one of these characters in your username then please request your account be deleted so you can make a new one without these characters in. However if your password contains one of these characters then you can easily change your password by going to your "My Settings" page on the forums.
If you don't fit under that category then please try changing your password anyway, this has been known to work before for some people.
If this still does not fix your problem and you are still getting a login incorrect error message then please send a PM to one of us with your password in it so that we can troubleshoot this problem further (LHammonds, buddah, Dark0ne).
Fixing "not staying logged on" problems
If you're having difficulty staying logged onto the site then this is normally a problem with your browser not allowing the site to create cookies. If you have plugins such as "NoScript" or "AdBlock" then this is your likely problem and such addons are not supported by Nexus staff. You might also have other software which blocks cookies such as a software firewall like ZoneAlarm. Your browser (and any other software) MUST allow Nexus sites to create this cookie or else you will not be able to login to the *Nexus sites, its how the login system works.
Here's how to check cookie settings for Internet Explorer and FireFox.
FireFox (preferred browser of Nexus sites)
- Go to "Tools" -> "Options"
- Go to "Privacy"
- Verify "Allow sites to set cookies", "Accept third-party cookies" checkbox is ticked and the "Keep cookies until they expire" options is also selected
If this does not work then:
- Go to "Tools" -> "Options"
- Go to "Privacy"
- Click "Exceptions"
- Add "fallout3nexus.com" to the text box and click the "Allow" button.
- Go to "Tools" -> "Internet Options"
- Go to "Privacy" and make sure the slider is set to "Medium" (This is the IE default)
- Go to "Tools" -> "Internet Options" -> "Privacy"
- Click the "Sites..." button
- Enter "tesnexus.com" and click the "Allow" button
Make sure your DNS is being updated. If you manually edited your hosts file, you could be pointing to an outdated IP address.
If you are still having problems then it could be you have installed an over-zealous security system on your PC that blocks cookies that don't have special digital signing (that normally requires money to setup for sites). Try disabling any firewall or anti-virus software or hardware you have just for a minute and accessing the site to ascertain whether it is any software or hardware on/in your PC.
If you do not receive the email verification and you are sure it is not located in your SPAM folder or your ISP/MailServer's SPAM folder, then try one of the following free mail servers that are known to work with the registration process:
- mail.google.com (a.k.a. GMail)
Then add a post here with the following information and we will try to help out (Copy/Paste works well...be sure to remove the example answers in ORANGE):
What Operating System and version are you using? Windows 7 Ultimate 64-bit
What browsers and versions have you tried? Firefox 3.6.13, Internet Explorer 8.0.7600.16385
What anti-virus software and version are you using? Comodo Internet Security 5.0.163652.11142
What firewall are you using? Comodo Internet Security 5.0.163652.11142
Have you tried to login on a different computer? Yes / No
What URL / Link are you having a problem with? http://www.newvegasnexus.com/modules/login/index.php?redirect=/
What is the exact error message being displayed? "The site has run in to a problem, please look at the error message below..."