12 replies to this topic

[boo]

I sent a mssage to one 3 days ago but it hasn't been looked at yet.

[Bess]

Did you send your message to one particular moderator, or did you use the Report button?  If you send a private message to an individual, you're taking the chance that they're incredibly back-logged with PMs, or they're away for a while, or they just haven't got to you yet (patience! -- three days isn't all that long a time).

 

If you use the Report button, all of the staff will see your message, not just one.  The Report button is usually your best bet. 

[boo]

Except it says the report button is only for objectianble content.

[Oubliette]

No the report button is for any rules violation. If you have a site problem or question there's the contact us button at the bottom of the forums and nexus sites. If you've got a more general question you are of course free to pm a moderator specifically but as Bess said they are busy and their PM boxes are often full, so expect a long wait.

[Thandal]

We actually prefer that members use the Report button to bring anything to the attention of the Staff. The Reports can be seen by all of us, whereas a PM only by one.

[Alenet]

Yes Thandal, but also i notice that you (admins/staff) doesn't reply.

I also opened two report from the report button but I have no answer after 2 months. I sent a PM to Dark0ne, no reading, no answer. I sent a PM to The Vampire Dante and he was the unique person who asked for what i needed but anyway he didn't answer to my questions.

 

It was a simple support request:

 

Good morning,
i notice sometimes endorsements get away.
I know that people can endorse and remove it in a second time, but i don't receive any pm or post from people about this (if there are problems or others).
Is there a way to view who removes the endorse? Is it possible that the endorse "disappears"?

 

I also added:

I notice problem when you add the "endorse reminder" in the server download choice form. Probably is something wrong?

 

The probability of being able to have a support is higher if we put a topic in feedback, suggestion and question and hoping that someone replies......

[Thandal]

Yes, there have been some hiccoughs with the endorsement system recently. 

No, you can't see who has endorsed (or un-endorsed) your mods.

[Alenet]

WOW!! THANK YOU FOR THE ANSWER!

It's better late than never!

[bben46]

Also - reports are not typically answered. The reason - we don't want to get into a discussion over rulings with people who disagree with our ruling on a report. If I just spent 20 minutes researching a report - then find that there is nothing to rule, or issue a informal warning ( nothing shows on the public forums)  - then inform the reporter of that - they want to send a dozen messages back and forth to explain why they thought it rated a report. And if they get upset about it - they may not report the next infraction.

 

As for reports, Sometimes there is not enough hard evidence to convict, sometimes there are extenuating circumstances you don't know about. Sometimes ( often) there were a dozen or more reports on the same infraction - meaning I would have to message every one then could be bombarded with a dozen messages like "WHY didn't you ban that jerk!!!"

[Alenet]

You should have bots to maintain the sites under control in a better way.
EDIT: this also to avoid going crazy