hyamalkuriyama Posted August 4, 2021 Share Posted August 4, 2021 (edited) try to upgrade to premium and got this message. "Sorry, something went wrong. Please try again later. " It's been 2 days. Edited August 4, 2021 by hyamalkuriyama Link to comment Share on other sites More sharing options...
BigBizkit Posted August 4, 2021 Share Posted August 4, 2021 Sorry to hear about this issue. What link are you clicking exactly and when does the error occur? Do you get an error going here: https://users.nexusmods.com/account/billing ? Link to comment Share on other sites More sharing options...
hyamalkuriyama Posted August 4, 2021 Author Share Posted August 4, 2021 (edited) Yep, same error no matter what method I'm using to purchase. Edited August 4, 2021 by hyamalkuriyama Link to comment Share on other sites More sharing options...
BigBizkit Posted August 4, 2021 Share Posted August 4, 2021 Thank you. We're currently looking into this error and will hopefully have resolved it soon. I'll keep you updated. Link to comment Share on other sites More sharing options...
Irenicus19 Posted August 4, 2021 Share Posted August 4, 2021 Same Error here (I try it with Firefox, Edge and Safari Browser)+ The german Creditcards dont have any Postalcode and we can only get it with Paypal Link to comment Share on other sites More sharing options...
RuanitoLoks Posted August 4, 2021 Share Posted August 4, 2021 I have the same error (Sorry, something went wrong. Please try again later). Sent emails to help find the solution. I've done via phone, Edge, Opera... still can't buy premium... almost giving up... Edit: I can see that in the forums I'm premium, but on Nexus Mods I ain't. One more thing: it seems that my credit card was charged with 0,00 from PayPal and Nexus Mods, many times. I'm not worried because it says the price is R$0,00 (R$ = brazilian real). Link to comment Share on other sites More sharing options...
BigBizkit Posted August 5, 2021 Share Posted August 5, 2021 I have the same error (Sorry, something went wrong. Please try again later). Sent emails to help find the solution. I've done via phone, Edge, Opera... still can't buy premium... almost giving up... Edit: I can see that in the forums I'm premium, but on Nexus Mods I ain't. One more thing: it seems that my credit card was charged with 0,00 from PayPal and Nexus Mods, many times. I'm not worried because it says the price is R$0,00 (R$ = brazilian real).Checking your account I can see that the Premium membership has successfully activated now. Link to comment Share on other sites More sharing options...
Trrafide Posted August 8, 2021 Share Posted August 8, 2021 Same thing is happening to me... Paypal and my debit card are the only choices. Securelock sent me a message saying "pending charge", but Nexus gave a pop up saying that card couldn't be used at this time, and to contact my bank lol Link to comment Share on other sites More sharing options...
Pickysaurus Posted August 8, 2021 Share Posted August 8, 2021 Same thing is happening to me... Paypal and my debit card are the only choices. Securelock sent me a message saying "pending charge", but Nexus gave a pop up saying that card couldn't be used at this time, and to contact my bank lol Did you contact your bank? To be clear, the message isn't from Nexus Mods, it's from BrainTree (the payment provider). Something went funky between them and your bank - we don't have any visibility on what went wrong I'm afraid. Link to comment Share on other sites More sharing options...
Trrafide Posted August 8, 2021 Share Posted August 8, 2021 Same thing is happening to me... Paypal and my debit card are the only choices. Securelock sent me a message saying "pending charge", but Nexus gave a pop up saying that card couldn't be used at this time, and to contact my bank lol Did you contact your bank? To be clear, the message isn't from Nexus Mods, it's from BrainTree (the payment provider). Something went funky between them and your bank - we don't have any visibility on what went wrong I'm afraid. Thanks for the reply.. I didnt know it was "Brain Tree". I was thinking it was Black Tree gaming. I will contact my bank tomorrow, and Secure lock is showing a pending charge for Nexus mods, so maybe its waiting for the monthly charge. Link to comment Share on other sites More sharing options...
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