5 replies to this topic

[keithallenlaw]

Heads up subscribers, but I'm still being charged on my

credit card AFTER I canceled a month ago. Holding all

my future donations until resolved. Un-classy move guys!

 

[showler]

You still have Premium membership, so you probably messed up your cancellation somehow.

 

That's why [email protected] exists.  For support with these kinds of issues.  Much more useful then making vaguely accusatory posts on the forums.

[keithallenlaw]

Done tried already.

[showler]

Tried what?  Emailing them?  When?  Did you do what seems to be weirdly common and email them on the weekend and expect an instant response?

[Pickysaurus]

If you've sent an email we'll help you with this during business hours. It's currently 11:20pm on a Sunday here.

As shower pointed out, it's very, very likely you just didn't cancel it. According to what I can see at a quick glance the renewal was only canceled 15 mins before you made this post.

[Dark0ne]

Can confirm that the email sent to support was sent 9 minutes after this topic was posted here at 22:44 on Sunday evening. We take these sorts of accusations very seriously, but our records show no cancellation request was made and this is almost certainly user error.