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5 replies to this topic

#1
keithallenlaw

keithallenlaw

    Journeyman

  • Premium Member
  • 47 posts

Heads up subscribers, but I'm still being charged on my

credit card AFTER I canceled a month ago. Holding all

my future donations until resolved. Un-classy move guys!

 



#2
showler

showler

    Resident poster

  • Premium Member
  • 3,546 posts

You still have Premium membership, so you probably messed up your cancellation somehow.

 

That's why [email protected] exists.  For support with these kinds of issues.  Much more useful then making vaguely accusatory posts on the forums.



#3
keithallenlaw

keithallenlaw

    Journeyman

  • Premium Member
  • 47 posts

Done tried already.



#4
showler

showler

    Resident poster

  • Premium Member
  • 3,546 posts

Tried what?  Emailing them?  When?  Did you do what seems to be weirdly common and email them on the weekend and expect an instant response?



#5
Pickysaurus

Pickysaurus

    Community Manager

  • Admin
  • 19,953 posts
If you've sent an email we'll help you with this during business hours. It's currently 11:20pm on a Sunday here.

As shower pointed out, it's very, very likely you just didn't cancel it. According to what I can see at a quick glance the renewal was only canceled 15 mins before you made this post.

#6
Dark0ne

Dark0ne

    Webmaster

  • Admin
  • 21,523 posts

Can confirm that the email sent to support was sent 9 minutes after this topic was posted here at 22:44 on Sunday evening. We take these sorts of accusations very seriously, but our records show no cancellation request was made and this is almost certainly user error.






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