2 replies to this topic

[CyberRubyFox]

This is the first time I've really had issues, but noticed when I was trying to download Vortex that my average download rate was extremely low (on the 128 KB/s scale, it was shark-finning at about 15 KB/s). I paused a few after I noticed because they weren't itty bitty and were just crawling (1694676215, 1694756304, 1694744046, 1694726221, 1694430712). Please find attached the required findings.

 

I have to note that the test files, at least the small one, downloaded at lightning speed, so results seem mixed. It does appear the issue has passed, but I may as well make the report since I already typed all this up... *clown-emoji*

----------------
Internet Service Provider (ISP): Wyyerd Fiber
Average Download Speed (non-Nexus downloads): 83 MB/s
Download tests:

•     Amsterdam: 12.5 MB/s
•     Prague: 15.5 MB/s
•     LA: 35.0 MB/s
•     Chicago: 35.0 MB/s
•     Miami: 17.5 MB/s
•     Premium CDN: 26.0 MB/s

Download Links:

• Small File: https://cf-files.nex...ip=38.56.140.13
• Large File: https://la-premium.n...ip=38.56.140.13

 

TraceRoute Results:

C:\Users\XXXXXX>tracert files.nexus-cdn.com

Tracing route to files.nexus-cdn.com [89.187.185.168]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  router.home [192.168.1.1]
  2     5 ms     3 ms     *     38.56.140.1
  3     5 ms     3 ms     3 ms  38.44.223.230
  4     5 ms     3 ms     3 ms  38.44.223.240
  5     7 ms     3 ms     4 ms  4.28.202.65
  6     *        *        *     Request timed out.
  7    31 ms     7 ms     6 ms  lax-b23-link.ip.twelve99.net [62.115.183.210]
  8     9 ms     6 ms     6 ms  lax-b22-link.ip.twelve99.net [62.115.143.39]
  9     9 ms     7 ms     7 ms  datacamp-ic-356846.ip.twelve99-cust.net [62.115.47.98]
 10     9 ms     6 ms     6 ms  vl221.lax-cs2-dist-1.cdn77.com [138.199.0.87]
 11    11 ms     7 ms     8 ms  unn-89-187-185-168.cdn77.com [89.187.185.168]

[Pickysaurus]

Your tests show no issue connecting to any server so there's possibly something on your PC causing the slowdown. Is it slow to download manually or only in Vortex?

[CyberRubyFox]

By the time I finished all of the testing, it had resolved. I could only confirm the issue for about an hour while trying to download three files through Vortex. Restarting Vortex didn't do anything.

This report is pretty moot now since it resolved without any fixes implemented by me. You can close this.