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Slow Download: Help me

slow download help

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#1
tigao2020

tigao2020

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Hello, I understand all the troubles we've been passing through and that could be one of the reasons ( keep safe people)  but it never hurts to try and ask for help, I hope you guys can assist me.

 

Country: BR

 

Internet Service Provider (ISP): Oi Fibra

 

Download tests:

 

LA: 6kB/s

Chicago: 7kB/s

Miami: 1kB/s

 

 

Download links: 

 

Large File: https://supporter-fi...rip=201.9.185.0

 

Small File: https://cf-files.nex...rip=201.9.185.0

 

TraceRoute results:

 

 

Tracing route to files.nexus-cdn.com [195.181.162.41]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms     *     www.webgui.Nokiawifi.com [192.168.1.254]

  2     3 ms     3 ms     3 ms  189-70-232-1.user3p.veloxzone.com.br [189.70.232.1]

  3     4 ms     4 ms     4 ms  100.122.112.7

  4     5 ms     4 ms     5 ms  100.122.26.3

  5    28 ms    28 ms    27 ms  100.122.19.107

  6   110 ms   101 ms   101 ms  100.122.17.147

  7   122 ms   115 ms   113 ms  nyk-b5-link.telia.net [80.239.195.157]

  8     *        *        *     Request timed out.

  9   124 ms   130 ms   129 ms  rest-bb1-link.telia.net [62.115.141.244]

 10   122 ms   122 ms   122 ms  mai-b1-link.telia.net [62.115.119.231]

 11   314 ms     *      314 ms  datacamp-ic-357607-mai-b1.c.telia.net [195.12.254.178]

 12   324 ms   325 ms   325 ms  vl204.mia-cl2-dist-2.cdn77.com [185.229.188.69]

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.



#2
Pickysaurus

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Based on that Traceroute lot there seems to be a problem between your ISP and our servers. Can you also do the speed tests for the EU/Oceania servers?



#3
tigao2020

tigao2020

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Sure, here it is

 

Paris: don't have access (connection timed out)

Amsterdam: Surprisingly good 15mb/s

Prague: Surprisingly good too 13mb/s

Singapore: 5kB/s

 

And i make a retest  on the US servers:

 

LA: 56kb/s

Chicago: 5kb/s to max 7kb/s

Miami: 30kb/s to max 60kb/s

 

Seems like the two EU servers are fine  don't know why, is there an option to change servers for 2 mb users?



#4
Pickysaurus

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I'm afraid selecting your preferred server is a feature that is only available to our Premium users. I will, however make a note of this. If several users from South America report better speeds from the European servers, we may change the default route for all users. 



#5
tigao2020

tigao2020

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That's ok, i'll wait till it gets a little better. Thanks for your support and have a nice day :)







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