tigao2020 Posted May 17, 2020 Share Posted May 17, 2020 Hello, I understand all the troubles we've been passing through and that could be one of the reasons ( keep safe people) but it never hurts to try and ask for help, I hope you guys can assist me. Country: BR Internet Service Provider (ISP): Oi Fibra Download tests: LA: 6kB/sChicago: 7kB/sMiami: 1kB/s Download links: Large File: https://supporter-files.nexus-cdn.com/110/607/COMPLETE%20FULL-607-1-7.zip?md5=I9bWI9EgAqlnXP0C-fnx0g&expires=1589689158&user_id=86165418&rip=201.9.185.0 Small File: https://cf-files.nexusmods.com/cdn/1704/1137/Ordinator%209.28.1-1137-9-28-1-1580147433.zip?md5=qoafgbIk9YEHflWuSld9bQ&expires=1589689286&user_id=86165418&rip=201.9.185.0 TraceRoute results: Tracing route to files.nexus-cdn.com [195.181.162.41]over a maximum of 30 hops: 1 <1 ms <1 ms * www.webgui.Nokiawifi.com [192.168.1.254] 2 3 ms 3 ms 3 ms 189-70-232-1.user3p.veloxzone.com.br [189.70.232.1] 3 4 ms 4 ms 4 ms 100.122.112.7 4 5 ms 4 ms 5 ms 100.122.26.3 5 28 ms 28 ms 27 ms 100.122.19.107 6 110 ms 101 ms 101 ms 100.122.17.147 7 122 ms 115 ms 113 ms nyk-b5-link.telia.net [80.239.195.157] 8 * * * Request timed out. 9 124 ms 130 ms 129 ms rest-bb1-link.telia.net [62.115.141.244] 10 122 ms 122 ms 122 ms mai-b1-link.telia.net [62.115.119.231] 11 314 ms * 314 ms datacamp-ic-357607-mai-b1.c.telia.net [195.12.254.178] 12 324 ms 325 ms 325 ms vl204.mia-cl2-dist-2.cdn77.com [185.229.188.69] 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Link to comment Share on other sites More sharing options...
Pickysaurus Posted May 18, 2020 Share Posted May 18, 2020 Based on that Traceroute lot there seems to be a problem between your ISP and our servers. Can you also do the speed tests for the EU/Oceania servers? Link to comment Share on other sites More sharing options...
tigao2020 Posted May 18, 2020 Author Share Posted May 18, 2020 Sure, here it is Paris: don't have access (connection timed out)Amsterdam: Surprisingly good 15mb/sPrague: Surprisingly good too 13mb/sSingapore: 5kB/s And i make a retest on the US servers: LA: 56kb/sChicago: 5kb/s to max 7kb/sMiami: 30kb/s to max 60kb/s Seems like the two EU servers are fine don't know why, is there an option to change servers for 2 mb users? Link to comment Share on other sites More sharing options...
Pickysaurus Posted May 18, 2020 Share Posted May 18, 2020 I'm afraid selecting your preferred server is a feature that is only available to our Premium users. I will, however make a note of this. If several users from South America report better speeds from the European servers, we may change the default route for all users. Link to comment Share on other sites More sharing options...
tigao2020 Posted May 18, 2020 Author Share Posted May 18, 2020 That's ok, i'll wait till it gets a little better. Thanks for your support and have a nice day :) Link to comment Share on other sites More sharing options...
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