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"Payment Under Review" For Several Hours Now

premium support issue payment email confirmation subscription

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7 replies to this topic

#1
SabreNation

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I decided to reinstall Fallout 4 and load it up with a new batch of mods so with that in mind I decided to reactivate my lapsed premium account for the quicker download speeds since things like texture packs can be brutal without it. 

 

That was over four hours ago. The invoice page has been sitting on "Payment Under Review" this whole time and I still don't have Premium access. I paid via the same Paypal account I have used every single time I've purchased a Premium membership. I already have confirmation/receipt from Paypal that the money has been paid. Exactly what is there to verify at this point?

 

At this rate I will have all the mods I want downloaded by the time the Premium access actually activates and I won't even need it anymore. What is the deal here? I'm giving the benefit of the doubt since I've never had issues in the past but if this isn't resolved by the morning then I'll be requesting a refund and filing a Paypal dispute.  

 



#2
ScarfulSin

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Hello, I bought 1 month and premium is still not reflected on my account. And I have delighted various times but still no update. I have received an email from paypal regarding the purchase but none from Nexus.

#3
wildex999

wildex999

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Same here  :confused: I have a message from paypal that the money has been sent, but on Nexus it still just asks me to pay.
I know for a fact that the PayPal API is pretty much instant about notifying on payment, so this is an issue on the Nexus side.



#4
Mrlulz

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How long does it take for premium to be added to my account ? i have already checked paypal and it says the the payment has already been process and sent 



#5
HadToRegister

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How long does it take for premium to be added to my account ? i have already checked paypal and it says the the payment has already been process and sent 

 

 

Your avatar has PREMIUM underneath it.



#6
Pickysaurus

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Merged 3 threads about the same issue.

 

It seems that PayPal occasionally has a delay in sending us the payment confirmation, which leads to a  waiting period before your membership updates. Sadly there isn't anything we can do about that. 



#7
JormaKay

JormaKay

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Same here, bought a month of premium an hour ago and still waiting.



#8
Pickysaurus

Pickysaurus

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^ Yours seems to have worked out too. Sadly we are at the mercy of PayPal for these delays. 







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