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Download Speed is very slow... Help needed


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#1
LShafee

LShafee

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Hi. So i'm having this problem with download speeds and I can't figure out what's happening. Even with the internet speed cap set to 2MB/s I'm sure my internet connection would easily reach that, but it keeps maxing out at 50KB/s. With some smaller files it doesn't happen (under 20MB). I followed through the troubleshooting guide and the results are reported below, hope I didn't miss any information required. I'd like to thank the support in advance!

Country: Brazil

Internet Service Provider (ISP): Oi Velox optical fiber

Download tests:

  • Amsterdam: 5.7MB/s
  • Prague: 10.5MB/s
  • LA: 13.3MB/s
  • Chicago: 17.4MB/s
  • Miami: 22.5 KB/s

Download links: 

TraceRoute results: 

Microsoft Windows [Version 10.0.19041.508]
© 2020 Microsoft Corporation. All rights reserved.
 
C:\Users\XXX>tracert files.nexus-cdn.com
 
Tracing route to files.nexus-cdn.com [195.181.162.41]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.100.1
  2     *        *        *     Request timed out.
  3     5 ms     3 ms     3 ms  100.122.53.12
  4     3 ms     2 ms     3 ms  100.122.25.216
  5     3 ms     3 ms     2 ms  100.122.27.58
  6    10 ms     9 ms     9 ms  100.122.17.184
  7   133 ms   133 ms   133 ms  100.122.17.137
  8   173 ms   148 ms   176 ms  nyk-b5-link.telia.net [80.239.195.157]
  9     *        *        *     Request timed out.
 10   140 ms   140 ms   140 ms  ash-bb2-link.telia.net [62.115.136.201]
 11   156 ms   156 ms   156 ms  mai-b1-link.telia.net [62.115.120.177]
 12   218 ms   217 ms   219 ms  datacamp-ic-357607-mai-b1.c.telia.net [195.12.254.178]
 13   218 ms   217 ms   217 ms  vl204.mia-cl2-dist-2.cdn77.com [185.229.188.69]
 14   214 ms     *        *     unn-195-181-162-41.cdn77.com [195.181.162.41]
 15   219 ms     *      220 ms  unn-195-181-162-41.cdn77.com [195.181.162.41]
 
Trace complete.


#2
Pickysaurus

Pickysaurus

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Hmm, it looks like you're connecting to Miami, which has the lowest speed from your tests. Every other server looks good though. You can choose your preferred download server if you're a Premium member. 

 

I'll feed this back to the team and see if there's anything we can do as I've seen a few issues from users in Brazil getting bad speeds from the US-based servers (which makes very little sense as they're physically the closest to you). 






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