Download Speed is very slow... Help needed

[LShafee]

Hi. So i'm having this problem with download speeds and I can't figure out what's happening. Even with the internet speed cap set to 2MB/s I'm sure my internet connection would easily reach that, but it keeps maxing out at 50KB/s. With some smaller files it doesn't happen (under 20MB). I followed through the troubleshooting guide and the results are reported below, hope I didn't miss any information required. I'd like to thank the support in advance!

Country: Brazil

Internet Service Provider (ISP): Oi Velox optical fiber

Download tests:

• Amsterdam: 5.7MB/s
• Prague: 10.5MB/s
• LA: 13.3MB/s
• Chicago: 17.4MB/s
• Miami: 22.5 KB/s

Download links:

• Large File: https://supporter-files.nexus-cdn.com/1151/1769/Vivid%20Fallout%20-%20Landscapes%20-%204k-1769-2-1.7z?md5=zRxHvZr_0EvTeXve1htD6g&expires=1600159521&user_id=56163597&rip=200.97.59.139
• 56,0 KB/s - 5,2 MB of 824 MB, 4 hours left
• Small Files:
• https://cf-files.nexusmods.com/cdn/1151/1478/Homemaker%201.73-1478-1-73-1589577407.zip?md5=dtaCFQRVjN8763kGOwzXFg&expires=1600159718&user_id=56163597&rip=200.97.59.139. Downloaded fast (18.4MB in 2-3 seconds)
• https://supporter-files.nexus-cdn.com/1151/10804/SCAR-LK%20Assault%20Rifle-10804-2-0.7z?md5=rakbPJso8UamaJ9FNrCo5Q&expires=1600160235&user_id=56163597&rip=200.97.59.13956,0 KB/s - 45,3 KB/s - 272 KB of 19,7 MB, 7 minutes left

TraceRoute results:

Microsoft Windows [Version 10.0.19041.508]

© 2020 Microsoft Corporation. All rights reserved.

C:\Users\XXX>tracert files.nexus-cdn.com

Tracing route to files.nexus-cdn.com [195.181.162.41]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1

2 * * * Request timed out.

3 5 ms 3 ms 3 ms 100.122.53.12

4 3 ms 2 ms 3 ms 100.122.25.216

5 3 ms 3 ms 2 ms 100.122.27.58

6 10 ms 9 ms 9 ms 100.122.17.184

7 133 ms 133 ms 133 ms 100.122.17.137

8 173 ms 148 ms 176 ms nyk-b5-link.telia.net [80.239.195.157]

9 * * * Request timed out.

10 140 ms 140 ms 140 ms ash-bb2-link.telia.net [62.115.136.201]

11 156 ms 156 ms 156 ms mai-b1-link.telia.net [62.115.120.177]

12 218 ms 217 ms 219 ms datacamp-ic-357607-mai-b1.c.telia.net [195.12.254.178]

13 218 ms 217 ms 217 ms vl204.mia-cl2-dist-2.cdn77.com [185.229.188.69]

14 214 ms * * unn-195-181-162-41.cdn77.com [195.181.162.41]

15 219 ms * 220 ms unn-195-181-162-41.cdn77.com [195.181.162.41]

Trace complete.

[Pickysaurus]

Hmm, it looks like you're connecting to Miami, which has the lowest speed from your tests. Every other server looks good though. You can choose your preferred download server if you're a Premium member.

 

I'll feed this back to the team and see if there's anything we can do as I've seen a few issues from users in Brazil getting bad speeds from the US-based servers (which makes very little sense as they're physically the closest to you).