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#1
williamqian28

williamqian28

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Country: Malaysia

 

ISP: TIME

 

Test download speeds: 

 

Paris: 15kb/s

Amsterdam: 10kb/s

Prague:18kb/s

LA: 19kb/s

Chicago: 15kb/s

Miami: 10kb/s

Singapore: Non premium user

 

Download link: https://supporter-fi...ires=1610558752

 

Trace Route: 

éè¿æå¤ 30 个è·ç¹è·è¸ª
å° files.nexus-cdn.com [185.180.13.131] çè·¯ç±:
 
  1     4 ms     5 ms     4 ms  
  2     8 ms     3 ms     3 ms  
  3     *        *        *     è¯·æ±è¶æ¶ã
  4    13 ms    13 ms    13 ms  223.28.43.54
  5    13 ms    13 ms    13 ms  ix-be-12.ecore1.svq-singapore.as6453.net [180.87.105.6]
  6   284 ms   292 ms   282 ms  if-ae-40-2.thar1.svq-singapore.as6453.net [120.29.214.100]
  7     *      288 ms     *     if-ae-11-2.tcore1.svw-singapore.as6453.net [180.87.98.38]
  8   282 ms   279 ms   272 ms  if-ae-16-2.tcore2.mlv-mumbai.as6453.net [180.87.12.225]
  9     *        *        *     è¯·æ±è¶æ¶ã
 10   293 ms   302 ms   284 ms  if-ae-15-2.tcore3.njy-newark.as6453.net [80.231.130.26]
 11   283 ms   286 ms   293 ms  if-ae-1-3.tcore4.njy-newark.as6453.net [216.6.57.6]
 12   298 ms     *        *     if-ae-12-2.tcore2.aeq-ashburn.as6453.net [216.6.87.42]
 13   281 ms   286 ms   286 ms  if-ae-36-2.tcore2.lvw-losangeles.as6453.net [216.6.87.111]
 14   276 ms   275 ms   276 ms  if-ae-2-2.tcore1.lvw-losangeles.as6453.net [66.110.59.1]
 15   282 ms   282 ms   272 ms  66.110.59.161
 16   361 ms   365 ms   371 ms  unassigned.cdn77.com [185.229.188.59]
 17   268 ms     *      282 ms  unn-185-180-13-131.datapacket.com [185.180.13.131]
 


#2
Pickysaurus

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Hi williamqian28,

 

Thanks for providing the info. Can you please try the Premuim SIngapore test too if you get a chance?

 

As your speed is bad for all the CDN nodes I'm afraid it looks like there's some kind of problem between your PC and our servers. If you have a VPN, could you try using that to start a download? 



#3
williamqian28

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Singapore: 12kb/s

instant download for smaller files, indicating large file server is somehow not preforming up to the stranded.

this issue just popped up a few days ago, has being persisting since.

it's not my ISP's problem as I can download big files from other website without any problem. 


Edited by williamqian28, 13 January 2021 - 06:27 PM.


#4
williamqian28

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Singapore 19kb/s

small file download speed 1 - 2 mb/s

large file download speed 10-19kb/s

VPN didn't help at all



#5
ZReincarnation

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I too am experiencing the same issue at the moment. Malaysian user as well.



#6
Pickysaurus

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I too am experiencing the same issue at the moment. Malaysian user as well.

 

Please go through our troubleshooting guide here. We need more information before we can confirm this is the same issue. https://help.nexusmo...s-what-can-i-do

 

@williamqian28: Unfortunately it does seem the problem is somewhere between your PC and ISP or your ISP and the internet. Looking at the trace log the connection is slowing down somewhere between SIngapore and Mumbai. This may be a temporary issue due to a bad route. 

 

We've seen issues with Malaysian connections before, but those users had a good connection to Miami/Chicago and a bad connection to LA. 







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