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Download issue

download speed issue

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#1
DontenIT

DontenIT

    Stranger

  • Premium Member
  • 1 posts

Hi, i pay today for premium account but my speed download is capped under 2mb/s. This is my test:

 

 

Country: Italy
 

Internet Service Provider (ISP): Infostrada

Average Download Speed (non-Nexus download): 18MB/s

Download tests:
 

  • Amsterdam: 1.2MB/s
  • Prague: 1.2MB/s
  • Los Angeles 125KB/s
  • Chicago: 400KB/s
  • Miami: 399KB/s
  • Worldwide CND: 2MB/s

Download Links:

 

TraceRoute results: 

 

Traccia instradamento verso files.nexus-cdn.com [185.152.65.129]
su un massimo di 30 punti di passaggio:
 
  1    <1 ms    <1 ms    <1 ms  home-life.hub [192.168.1.1]
  2     7 ms     7 ms     6 ms  151.7.197.15
  3     7 ms     6 ms     6 ms  151.7.44.52
  4    14 ms    14 ms     7 ms  151.7.24.60
  5    20 ms    20 ms    20 ms  151.6.1.174
  6    30 ms    28 ms    32 ms  151.6.3.217
  7    31 ms    31 ms    30 ms  wind-mil.cdn77.com [84.17.32.108]
  8    49 ms    49 ms    49 ms  vl1101.sit-10g-core-1.cdn77.com [185.229.188.7]
  9    46 ms    46 ms    46 ms  vl202.ttc-9r9-ar-dist-2.cdn77.com [185.229.188.105]
 10    49 ms    49 ms     *     unn-185-152-65-129.datapacket.com [185.152.65.129]
 11     *       49 ms     *     unn-185-152-65-129.datapacket.com [185.152.65.129]
 12    49 ms     *       49 ms  unn-185-152-65-129.datapacket.com [185.152.65.129]
 
Traccia completata.

 

 

 



#2
Pickysaurus

Pickysaurus

    Community Manager

  • Admin
  • 18,321 posts

We did some troubleshooting on Discord and these were the observations;

  • Using a VPN made the speed even worse.
  • Using a mobile data connection resulted in similar speeds.

 

I'm afraid it seems like it could be an issue based on the connection from your location. There are many possible causes for this including ISP issues, routing problems or national restrictions it is hard to tell what exactly is going wrong. You may want to consider reporting the problem to your ISP to see if they can provide any insight (based on the traceroute beginning to slow down on Italian IP addresses). 







Also tagged with one or more of these keywords: download, speed, issue

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