Friend's Blizzard Account Hacked

[RobinHood2005]

Hello, my friend's Blizzard account was somehow taken over, despite him having 2 factor authentication enabled (neither of us know how this possibly could have happened). His email and password for that account have been changed and he has received a notification for his Steam Guard showing that someone has attempted to log into the account, since that Steam account was linked to his Blizzard account.

 

The hacker has seemingly been unable to access the Steam account and we have not received any emails from Steam about any attempted email or password changes. We have, however, changed the password to the account just in case.

 

Upon trying to submit a ticket to Blizzard, it asked for an ID, which he didn't want to provide (we aren't sure how that will prove ownership or why it is necessary anyway). Is there any alternative way to submit a ticket? For example, by providing a screenshot of a purchase confirmation email, as is the case with Steam? And very importantly, is my friend's Steam account safe, since he has Steam Guard enabled?

 

Thank you for taking the time to read this and I hope you have some ideas on how this situation can be helped.

[DoctorKaizeld]

uh yeah... go through the Blizzard account recovery process. Changing your Steam password should be enough to prevent any issues there as well.

[Maybelle56]

If you think a friend, family member, or guild mate was hacked, contact the victim outside the game and ask the victim to contact Customer Support. If you cannot get in touch with this person, you can contact Customer Support yourself. Customer Support will investigate the situation.

[RobinHood2005]

If you think a friend, family member, or guild mate was hacked, contact the victim outside the game and ask the victim to contact Customer Support. If you cannot get in touch with this person, you can contact Customer Support yourself. Customer Support will investigate the situation.

Thanks to your reply we got the motivation to approach the issue again and managed to get the account recovered. The way we did it was through getting Blizzard to look at the IP addresses used to access the account (which changed massively once it was hacked) to prove that the account was stolen. So if anyone experiences an issue like this and doesn't have ID/other proof of ownership, then I suggest writing to support and saying that. Should do the trick.

 

Cheers pal.

[HeyYou]

 

If you think a friend, family member, or guild mate was hacked, contact the victim outside the game and ask the victim to contact Customer Support. If you cannot get in touch with this person, you can contact Customer Support yourself. Customer Support will investigate the situation.

Thanks to your reply we got the motivation to approach the issue again and managed to get the account recovered. The way we did it was through getting Blizzard to look at the IP addresses used to access the account (which changed massively once it was hacked) to prove that the account was stolen. So if anyone experiences an issue like this and doesn't have ID/other proof of ownership, then I suggest writing to support and saying that. Should do the trick.

 

Cheers pal.

 

Interesting approach. Thank you for sharing. The IS useful info.