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Site Maintenance - Notifications


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#1
Pickysaurus

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We are currently performing essential maintenance on the notifications system of the website, as a result, you may notice that all of your notifications prior to 12:00 pm GMT(+1) today are no longer showing in the notifications drop-down menu or the notifications page. Our web developers are working on restoring old notifications, however, we are not yet sure if this is going to be possible. We understand this isn't ideal for many users who rely on the site notifications and would like to humbly apologise for the inconvenience this may have caused. 


What has happened?

Following several reports from the community relating to notifications not working, our team discovered that due to the sheer amount of information stored in the site notifications database we've hit some limits which require manual intervention to overcome.

So that users can continue to use the site properly during the maintenance we've shifted all the data to a different part of the database, resulting in a "clean slate" for notifications. Our web team are now focusing on trying to re-import this old data but there may be technical challenges that make this impossible. 


How long will it take?

Regular notifications are already working again, however, it is difficult to give any kind of timescale on the older notifications until we know more. We will post updates on our progress in the comments section of this article as more information becomes available. 


What are you doing to prevent this problem from reoccurring?

The good news is, we have already been working on a massive overhaul of the notifications system for a while now. When complete, we will have a much better platform to build on, which will enable us to provide new types of notification and give you all better control over which ones you want to see.  

Thank you for your patience and understanding. 

#2
Pickysaurus

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Update 2020/10/08 09:58 GMT(+1): We have finished importing the old notifications. This issue is now closed.

Update 2020/10/06 14:45 GMT(+1): The import is going well, we're almost done restoring the notifications!

Update 2020/10/02 17:20 GMT(+1): We are now re-importing the old notifications in batches with the following restrictions:
  • The notification is no older than 3 months.
  • The user who owns the notification has been active in the last 3 months.
You may see some duplication of your current items if the script is running for your account as you get a new notification. This is safe to ignore.

Update 2020/09/30 17:20 GMT(+1): We are currently testing our fix for the notifications to ensure that we can safely attempt to import the old entries.

Update 2020/09/27 20:20 GMT(+1): The fix appears to have worked. Hot files and tracking notifications are confirmed to be working again. Please report any further problems you see.

Update 2020/09/27 18:43 GMT(+1): We are currently trying a fix for the tracking notifications, hot files page and game home page feeds which all seem to be caused by the same server issue.

Update 2020/09/26 12:04 GMT(+1): There appears to be a problem with notifications from tracked mods and the Hot Files page at the moment, we are aware of the issue and are working on a solution.

Edited by Pickysaurus, 08 October 2020 - 08:57 AM.


#3
Bernt

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I WAS wondering. Thank you for the information :)

#4
kestrelhawk

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I suspected it was something like this, thanks for letting us know. :)

#5
xlwarrior

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Thanks for letting us know!
Greetings!


#6
davidwar117

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good moding

#7
SnowFox35

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What will change in this "notification overhaul"?

#8
Rexatality

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Thanks for the heads-up.

I was wondering what was up with my notifications and why my old notifs disappeared.

Not gonna lie, I do hope my old notifications come back when this problem is fixed. If not, well.... its not gonna be a deal-breaker, but it'd be a bummer for me


#9
SlyWolfe

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Damn, I knew I should have backed up the important ones... Thanks for letting us know... I had refreshed a few times in a panic thinking it was a glitch :psyduck:

#10
OlivierDoorenbos

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Wow, this level of communication is so much more informative and honest than what we get from most companies with an internet presence.
Much appreciated. Thank you!




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