Can't get into Shipwreck area (SoZ)

[Freshdemon]

Playing the Storm of Zehir expansion, I can't get into the shipwreck area from the overland map. It shows the "saving" screen and drops me right back where I was, in the overland map. This is game-breaking as it's the first quest and you can't progress the campaign without going there.

 

Googling produces this thread which is of no help. I have tried:

 

• Clearing out the Override folder (no difference)
• Deleting the Area file from the savegame (breaks the save file)
• Entering "dm_movetoarea u05_shipwreck_cove" in the console (dm_movetoarea is not a valid command)
• "dm_jumptopoint 1 1 u05_shipwreck_cove" reports "success" but doesn't do anything

I can't patch because it's on Steam. Should be automatically patched to the latest version.

 

Any ideas? Can't find anything except the thread above on the Bioware forums, and I have literally no idea how to get official support from Bioware on this game. Not for want of trying.