kat1004 Posted March 20 Share Posted March 20 4 minutes ago, VaultSavior said: Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in. I was a customer-facing Walmart employee for a while. I was also a customer-facing Spirit Halloween employee for a while, enough in both positions that I've got a few years of customer service experience. If I ever responded that way to a customer, I guarantee you I would've been instructed to turn in my uniform stuff and been pushed out the door very quickly. 12 Link to comment Share on other sites More sharing options...
urah1985 Posted March 20 Share Posted March 20 10 minutes ago, VaultSavior said: Iluviel doesn't understand how to speak to human beings or how to provide customer service, apparently. I've worked alongside and purchased from fast food workers, Starbucks baristas, Walmart employees, etc that can run circles around Iluviel's laughable customer punishment oops I mean customer service. The response I copied and pasted from this Nexus team member is REPULSIVE--coming from a years long paying customer. Anyone on Earth could have done an infinitely better job interacting with the consumer with both eyes closed and two earplugs in. I work for the second largest gas station chain in Poland and if I spoke to a customer the way Iluviel does, I would be out of a job in less than 5 minutes. 7 Link to comment Share on other sites More sharing options...
HadToRegister Posted March 20 Share Posted March 20 1 hour ago, toostruus said: Hmm. This is only ten minutes up. Maybe listen for once to Nexus Members? Where is this? I haven't seen it 1 Link to comment Share on other sites More sharing options...
Glitchfinder Posted March 20 Share Posted March 20 11 minutes ago, CobaltCakes said: Actually distressing and depressing to see, as is the absolute radio silence on this post from any of the team. I won't say the team is handling this thread well, but it is worth keeping in mind that it is currently a bit after midnight for the actual paid staff at Nexusmods, since they're UK-based. They were pretty active in the thread during normal-ish working hours for their location. Link to comment Share on other sites More sharing options...
SrEthryan Posted March 20 Share Posted March 20 Just now, HadToRegister said: Where is this? I haven't seen it Don’t know, but it for sure isn’t in the official discord. Seems to be a private discord server somewhere. 3 Link to comment Share on other sites More sharing options...
CobaltCakes Posted March 20 Share Posted March 20 1 minute ago, Glitchfinder said: I won't say the team is handling this thread well, but it is worth keeping in mind that it is currently a bit after midnight for the actual paid staff at Nexusmods, since they're UK-based. They were pretty active in the thread during normal-ish working hours for their location. This is fair! i was not aware of the time zone difference, so thank you for that lol 1 Link to comment Share on other sites More sharing options...
LunchboxGaming Posted March 20 Share Posted March 20 Just a crap decision. Bring back the Nexus we love, or let us opt out. 11 Link to comment Share on other sites More sharing options...
HadToRegister Posted March 20 Share Posted March 20 I didn't find any poll on Discord. It's probably already been removed because it wasn't going their way. Data Driven FACTS and all that. 4 2 Link to comment Share on other sites More sharing options...
zloybelka Posted March 20 Share Posted March 20 1 hour ago, Cridow said: Honestly, this will sound pedantic, but... I also hate the new font so much, it's too round and it makes it look... childish, somehow. The old one looked more mature. Does that make sense? lol That's because the new design is aimed at mobile devices, which entails using more rounded fonts, higher corner radius on buttons etc Also, w i d e r le t t e r sp a c i n g. 5 Link to comment Share on other sites More sharing options...
HorrorMortar Posted March 20 Share Posted March 20 I really miss the density of the tiles. I want my screen to show me the thumbnail, the title, and a bit of the description. Downloads and endorsements too in the little icons below. And then go on to the next one. I don't believe it's rocket science. When I check the front page, I want to see a good amount of trending mods. Front and center. Like 8 of them. Nice tiles, kinda like how it used to be. When there are two big ones and three small ones, it FEELS like there aren't a lot of mods. With the search, having it so it makes a list of the things you're searching for was great. Why is it full screen? I do not want to have to search for all of the other s#*! and sift through different categories to see what I want. Stop showing me collections. Please, just stop. There should be a separate area altogether for them like how they used to be. I consider modding a deeply personal project, which is added upon in waves of motivation. Please let us have personal "views" to toggle these categories on and off. Christ. Probably going to rescind my Premium until my suggestions are taken into account. - No full screen search. If I want to browse, then a full screen is cool. I want to find a mod QUICK. Show me the MODS. - Front page makes it feel like there are no mods. Like at all. Going from high density (6 - 8 "trending" mods in that slideshow view) front page to 2 big tiles and three small tiles and a whole bunch of unrelated s#*! below sucks and it feels like there are less mods. Having to go and manually set the filter for 30 days when there used to be a button for top monthly mods is annoying. - Please let us customize our views. I do not want to look at pictures. I do not want to look at videos. I do not want to EVEN TOUCH collections with a ten foot pole. This is a mod delivery system, not a huge community. Stop branching out in that direction, ugh. If this keeps up then other competitors are going to surge in popularity. :( 9 Link to comment Share on other sites More sharing options...
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