Calzien Posted June 25, 2016 Share Posted June 25, 2016 Recently I renewed my 3 month Premium Membership (Just supporting the site.) when the auto-renewal failed to kick in. Later when I checked my bank statement and PayPal account I paid with it showed I was billed twice, once on the 17th of June then the 18th. Looking at my invoices on the website however they show I was billed June 18th, 7th, and March 17th. Two of those (June 18th and March 17th.) appear on my statements being ones the ones I did charge but the other one does not. My statements show I was billed June 17th but my invoice on the site here doesn't either. Anyway I submitted a support ticket on the website Thursday though I've yet to hear back. While I know it's only been a day I did want to ask if I should have used a different means to contact them. It's not been a big deal but I'm stuck on a long, long bus ride and writing this whole thing via phone has helped pass the time. Besides, if a staff member sees this it might be passed on. So, sorry for all the extra info. :p Link to comment Share on other sites More sharing options...
Oubliette Posted June 25, 2016 Share Posted June 25, 2016 No, the support ticket is the right method. Dark0ne is the only one who handles money matters and at the moment he's got quite a lot on his hands. He will definitely get back to you though so please be patient. Link to comment Share on other sites More sharing options...
Calzien Posted June 25, 2016 Author Share Posted June 25, 2016 No, the support ticket is the right method. Dark0ne is the only one who handles money matters and at the moment he's got quite a lot on his hands. He will definitely get back to you though so please be patient.Okay that part I didn't know! And okay, I can be patient. Thanks for the info. Link to comment Share on other sites More sharing options...
Argtango Posted April 7, 2017 Share Posted April 7, 2017 This just happened to me as well. Link to comment Share on other sites More sharing options...
ZeroKing Posted April 7, 2017 Share Posted April 7, 2017 Then use the Contact Us button below to get in touch with the site owner, Robin Scott. He's the only one who handles financial matters on NexusMods. Link to comment Share on other sites More sharing options...
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