Soupewonton Posted December 11, 2016 Share Posted December 11, 2016 Hi Nexus community! First of all, I would like to apologize to be off topic here as I'm it's not a mod discussion. As my topic said, your community is my last hope in fixing my problem. I've been in touch with customer service (i'll copy/paste our conversation down below) and the last solution to my problem (according to customer service) is to reinstall my OS... I tought that since you guy's are a modding community you are use to troobleshoot Witcher 3 problems... I've put more than 40hrs in this game and I would LOVE to be able to finish it! Keep in mind that I've change my GPU (GTX 960 EVGA) since then. So here's my problem in detail with CDPR service... Thx for any help... Hey, no, I just did the following and I still have the problem…I’ve also waited for 30 minutes in the main menu and nothing is happening…I’m I doomed????De : PC Support [mailto:[email protected]] Envoyé : July 22, 2016 4:42 AM À : ME Objet : Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25]Hello,Thanks for your reply.Perhaps switching the graphics card drivers will solve the issue.At first please delete your current drivers by using the following application => http://www.guru3d.com/files-details/display-driver-uninstaller-download.htmlAfterwards please install the following drivers => GeForce Game Ready Driver 362.00: http://www.geforce.com/drivers/results/99202 Please also advise if you wait couple of minutes in the main menu are you able to start the game?Best regards, MichaÅ of White Orchard.On 21 July 2016 at 22:18, ME wrote: Here’s a screen shot of the “infinite loading wheel” that I was talking about earlier.De : PC Support [mailto:[email protected]] Envoyé : July 21, 2016 9:01 AMÀ : ME Objet : Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25] (ME)Thanks for your reply, please let us know how it goes and let's hope Ciri will be safe until then. Best regards, MichaÅ of White Orchard.On 21 July 2016 at 14:57, ME wrote: The keyboard works for about 10 seconds but as soon as I press enter, arrows seems to not work. But I can still move my mouse in the menu. The “selection box” is moving aswell with the mouse.I have to go to work now… I will try disabling applications like you asked me to do when I come back.Thank you so much for your support!MarcDe : PC Support [mailto:[email protected]] Envoyé : July 21, 2016 8:51 AMÀ : ME Objet : Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25] MESince you have indicated the problem occurred overnight it might be associated with an application running in the background. You can try disabling applications manually or perform the clean boot described in my previous e-mail. Are you able to click on the buttons in the menu using keyboard instead of the controller?Best regards, MichaÅ of White Orchard.On 21 July 2016 at 14:45, ME wrote:I could try reinstalling the game on a other drive before? Or maybe not? It's just that it's install on my SSD and it's loading faster that way...Sent from my Samsung Galaxy smartphone.-------- Original message -------- From: PC Support <[email protected]> Date: 2016-07-21 08:41 (GMT-05:00) To: ME Subject: Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25] MEYou're welcome.Please perform clean boot.a. Start the computer in safe mode with command prompt. b. On the command prompt type “msconfig.exe” without quotation and hit enter. c. Then follow the steps in http://support.microsoft.com/kb/929135Note: Please ensure that the computer is set to start as usual by following the step 7 from the article.Best regards, MichaÅ of White Orchard.On 21 July 2016 at 14:36, ME wrote: Thank you for your quick reply!!I’ve already reinstalled the game…De : PC Support [mailto:[email protected]] Envoyé : July 21, 2016 8:34 AMÀ : ME Objet : Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25] METhanks for your reply, I'll do my best to help you rescue Ciri.Reinstalling the game to other drive or folder will recreate all the file and registry paths. Are you in the process of reinstalling the game or have you done it already? Best regards, MichaÅ of White Orchard.On 21 July 2016 at 14:29, ME wrote: I forgot to tell you that I did…It’s not working…What can I do??!Please! For Ciri’s love!De : PC Support [mailto:[email protected]] Envoyé : July 21, 2016 8:27 AM À : ME Objet : Re: The Witcher 3: Wild Hunt - Windows - [2016-07-21 14:25] MEHello,Thanks for reaching out to us.Try to disable Game Overlay in GOG Galaxy: 1. Launch GOG Galaxy and log in with your GOG.com account 2. Go to The Witcher 3: Wild Hunt tab 3. Select MORE > Settings > DLCS INSTALLED > deselect GAME OVERLAYBest regards, MichaÅ of White Orchard.On 21 July 2016 at 14:25, en.cdprojektred.com <[email protected]> wrote: Product: The Witcher 3: Wild Hunt Platform: Windows OS version: Windows 10 (64-bit) Processor: Intel® Core i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz Amount of RAM: 16348MB Graphic card: NVIDIA GeForce GTX 660 Ti Screen resolution: 1920 x 1080 (32 bit) (60Hz) Graphics driver version: 10.18.13.6881Product version: 1.22 Boxed or digital: digital New Game+: no Hearts of Stone: yes Blood and Wine: no Vendor: GOG Country: Canada Game code: N/AUser email: ME Keywords: I\'m stuck in the main menu, can\'t click on any thing Problem description: Hi, i\'ve been playing Withcher 3 for about 40 hrs without any issues. Now, when I launch the game, i\'m stuck in the first main menu. Every thing is working fine (mouse is moving, sound work...) exept, I can\'t click on any thing (continue, load save game, option or even exit). I have to exit the game with CTRL+ALT+DEL; task manager. Aswell, at the bottom right, there\'s a loading icon that seem to \"load\" forever¬. First, I tought it was my controller. I unplugged it and restarted my computer. No luck. I updated windows and Nvidia driver. No luck. Tried to repair/verify the game. No luck. Tried to unplug my second screen. No luck. Launch the game as administrator. No luck. At the moment, i\'m uninstalling the game and installing it again. Maybe, this will do the trick. I install the redistributable packages found in the game\'s directory \The Witcher 3 Wild Hunt\__redist I launch the game directly from witcher3.exe file found in the game\'s directory \The Witcher 3 Wild Hunt\bin\x64 I have no mods install and I reinstalled the game. Do you have any idea what\'s happening? Any fix for me? Please help! I just wanted to save CIRI!!! Link to comment Share on other sites More sharing options...
Soupewonton Posted December 11, 2016 Author Share Posted December 11, 2016 Maybe it's not clear, my problem is that I'm stuck in the menu without being able to click on on any thing. So I can't start the game, i'm just stuck in the main menu.... Link to comment Share on other sites More sharing options...
Soupewonton Posted December 12, 2016 Author Share Posted December 12, 2016 OK, just a quick update! I founded the solution... after 6 months... https://steamcommunity.com/app/292030/discussions/0/483367798510607029/ If it can help any one... Link to comment Share on other sites More sharing options...
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