epicfail101 Posted January 13, 2012 Share Posted January 13, 2012 (edited) So I have a limit on my interent bandwidth with over charges if the limit goes over. I thought nothing of this, until steam caused massive over charges. I have my steam account set to 'not automatically update', set to offline mode but it forces updates in secret.After reciveing a hefty bill from my internet provider, every single charge was made because steam had forced downloads on me(I asked my ip provider and they said the entire list of downloads that caused the over charges was from a company called steam) So I log into steam and lo and behold guess what? Despite every setting saying not to download any updates, it starts downloading an update for a game right in front of my eyes.Ive been through all the settings over and over, and even contacted steam. Ive contacted them 4 times and its been a month now (I havent even turned on my computer for games in that time, in case more charges are inccurred) and still no response from them. Im pretty sure this is illegal and its costly me money, and theres no way I can even stop it. If I simply turn on my computer, it starts updating a game. If I set it to not update, then connect to the internet it starts updating anyway.I have reinstalled steam and all my games at least once. My question is, do I have a case to sue steam as I dont want to go to a soliciter and pay 80 pounds (which is what the cheapest is near me) for and hour of their time to find out I cant do anything?Do I have a legal case here? DO NOT post telling me how to set it to offline mode ect, my steam is set in offline mode and all my games have been set to not automatically update. I have been through it all a million times, its just steam being steam as everyone well knows Edited January 13, 2012 by epicfail101 Link to comment Share on other sites More sharing options...
throttlekitty Posted January 13, 2012 Share Posted January 13, 2012 have you read the steam eula? Link to comment Share on other sites More sharing options...
epicfail101 Posted January 13, 2012 Author Share Posted January 13, 2012 Which part? Link to comment Share on other sites More sharing options...
RitualBlack Posted January 13, 2012 Share Posted January 13, 2012 I believe this little treasure destroys your case: F. Free Subscriptions. "In some cases, Valve may offer a free Subscription to certain services, software and content. As with all Subscriptions, you are always responsible for any Internet service provider, telephone, and other connection fees that you may incur when using Steam, even when Valve offers a free Subscription." I am sure valve is considering their service a free subscription and are not responsible for any additional bills your rack up. If you go to a gas station without a limiter on the pump and forget about it you are still responsible for the gas spilling out :laugh: . "You could always of stayed in offline mode" would have been the counter argument followed by the judges gavel hitting the table. "Case dismissed". Sorry, this seems like a lawsuit which would cost you more than the internet bill itself. You probably should have thoroughly scanned over the EULA before bringing it here, but I don't mind doing a bit of reading :sweat: . Link to comment Share on other sites More sharing options...
epicfail101 Posted January 13, 2012 Author Share Posted January 13, 2012 Thats true, but they are not offering me the service that I agreed to. If I have it set to offline mode, and no updates then they have broken their agreement and its void if it updates as that means that their service is not working correctly or as they made me agree too. Its like my internet provider saying, you have the internet, but we are not going to let you connect to it, and still charge you Link to comment Share on other sites More sharing options...
daKINE792 Posted January 13, 2012 Share Posted January 13, 2012 (edited) So I have a limit on my interent bandwidth with over charges if the limit goes over. I thought nothing of this, until steam caused massive over charges. I have my steam account set to 'not automatically update', set to offline mode but it forces updates in secret.After reciveing a hefty bill from my internet provider, every single charge was made because steam had forced downloads on me(I asked my ip provider and they said the entire list of downloads that caused the over charges was from a company called steam) So I log into steam and lo and behold guess what? Despite every setting saying not to download any updates, it starts downloading an update for a game right in front of my eyes.Ive been through all the settings over and over, and even contacted steam. Ive contacted them 4 times and its been a month now (I havent even turned on my computer for games in that time, in case more charges are inccurred) and still no response from them. Im pretty sure this is illegal and its costly me money, and theres no way I can even stop it. If I simply turn on my computer, it starts updating a game. If I set it to not update, then connect to the internet it starts updating anyway.I have reinstalled steam and all my games at least once. My question is, do I have a case to sue steam as I dont want to go to a soliciter and pay 80 pounds (which is what the cheapest is near me) for and hour of their time to find out I cant do anything?Do I have a legal case here? DO NOT post telling me how to set it to offline mode ect, my steam is set in offline mode and all my games have been set to not automatically update. I have been through it all a million times, its just steam being steam as everyone well knows IIm not sure what the laws are in your country. I would consider challenging the bill itself as hack account unauthorized action. To that you are putting the charge into dispute status. Explain how your account was comprimised by 3rd party. Explain that you will Never ever pay the charge as you were not the user. Likely they will give you a "one time exception" and charge of f the debt. This is coming from someone who refuses to be screwed by bill collectors. I am confident you will win either route. How much do you owe for the bill? Edited January 13, 2012 by daKINE792 Link to comment Share on other sites More sharing options...
RitualBlack Posted January 13, 2012 Share Posted January 13, 2012 Thats true, but they are not offering me the service that I agreed to. If I have it set to offline mode, and no updates then they have broken their agreement and its void if it updates as that means that their service is not working correctly or as they made me agree too. Its like my internet provider saying, you have the internet, but we are not going to let you connect to it, and still charge you The beautiful thing about an EULA is that you would have agreed to void valve of legal responsibility in just about every scenario by using their service. They probably spend a lot of money to have lawyers make it air tight. I would send a scan of the bill fees to valve in a e-mail showing that their service was at fault (remove personal info of course). You may as well try to get them to cover the bill, but if they say no its pretty much over. Link to comment Share on other sites More sharing options...
epicfail101 Posted January 13, 2012 Author Share Posted January 13, 2012 So basically they are not responsible for their program not working correctly? Link to comment Share on other sites More sharing options...
RitualBlack Posted January 13, 2012 Share Posted January 13, 2012 Probably not :tongue: . It sucks, but that is life unfortunately. You have to think of legal fees vs. internet fees. It would probably be like spending $15 in gas to save $3 off tomatoes at another grocery store. Even if you get the deal it still costs you more. Link to comment Share on other sites More sharing options...
Quetzlsacatanango Posted January 13, 2012 Share Posted January 13, 2012 If you can't afford your internet bill you can't afford a lawyer. Link to comment Share on other sites More sharing options...
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