Site won't let me go premium

[Opalescent]

Tried on Mozilla and Chrome. I enter the card information, get a pop-up that just says "authentication sucecsful", no questions asked, no information request on my bank app. The payment fails with "Authentication required". Well maybe if the site bothered to actually request an authentication code it'd be possible.

Any ideas when that's gonna be fixed? I'm not about to create a whole paypal account just for this.

[Pickysaurus]

I'm afraid this isn't a problem we have any control over. Most of these issues are actually on your bank's end.

 

As the error says, it's best to contact your payment provider if the payments are failing.

[KnightPlovdiv]

Hello.

Same here. I am from Bulgaria. It says authentication failed.

I can not buy premium, can not install collections easily...

[Pickysaurus]

I'm afraid we have no control over credit/debit card validation. This is a communication between BrainTree and your bank. I would suggest making sure your card details are correct and if it still fails, you may want to contact your payment provider.

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