Having difficulty with slow download speeds

[TorinoKoefoed]

Recently I have been having issues with downloading from Nexus Mods, previously I have had no difficulty with downloading from the website. Being able to take full advantage of the 2 MB/s download cap for non-premium users, however now my downloads do not even approach 100 KB/s on average. As per instructions I am including all the requested information to assist the staff with resolving this issue. Thank you for your time and consideration.

 

Country: Philippines

 

Internet Service Provider (ISP): Converge ICT

 

Download Tests

 

EU

 

• Amsterdam 102 KB/s
• Prague 166 KB/s

US

• Los Angeles 12.0 KB/s
• Chicago 7.2 KB/s
• Miami 6.8 KB/s

Download Links

500mb

6.4 KB/s

https://supporter-files.nexus-cdn.com/130/69562/Brave%20New%20World-69562-1-1-1596322658.7z?md5=E0iSgb9nG4NwBxpwYjYsgg&expires=1597423464&user_id=11782668&rip=152.32.98.110

20mb

41.6 KB/s

https://cf-files.nexusmods.com/cdn/130/43240/FOMM%20version-43240.rar?md5=1u2nnPVhpkiSGOtqHH2hSw&expires=1597423862&user_id=11782668&rip=152.32.98.110

TraceRoute Results

Tracing route to files.nexus-cdn.com [185.180.13.131]

over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.100.1

2 464 ms 4 ms 5 ms 10.104.32.1

3 5 ms 37 ms 5 ms 172.20.18.201

4 5 ms 7 ms 15 ms 181.1.49.161-rev.convergeict.com [161.49.1.181]

5 7 ms 4 ms 9 ms 69.1.49.161-rev.convergeict.com [161.49.1.69]

6 36 ms 3 ms 5 ms 161.49.1.198

7 124 ms 129 ms * 80.81.64.201

8 192 ms 190 ms 188 ms ge-5-0-0.0.pjr01.hkg005.flagtel.com [85.95.25.242]

9 * 120 ms 122 ms so-1-0-0.0.pjr01.wad001.flagtel.com [85.95.25.193]

10 203 ms 208 ms 198 ms so-2-1-0.0.pjr02.lax002.flagtel.com [85.95.26.81]

11 232 ms * 235 ms global-cloud-exchange-lax.cdn77.com [185.229.189.118]

12 227 ms * 225 ms unassigned.cdn77.com [185.229.188.59]

13 229 ms * * unn-185-180-13-131.datapacket.com [185.180.13.131]

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

 

[Pickysaurus]

Hi TorinoKoefoed,

 

Sorry to hear you're having issues. Looking at the traceroute and speeds from all the servers it looks like this is a routing problem somewhere between your PC and our servers.

 

If you have access to a VPN could you try download through that?

[TorinoKoefoed]

I currently don't have any access to a VPN, I am sorry. I will try and download a large file to see if the download has improved. Would you like me to redo the traceroute?