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Extremely Slow Download Speeds, 50% dropped pings from multiple ISPs


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#1
GreatPadinski

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I am experiencing extremely slow download speeds around 50KB/s from the website, and even slower when using Vortex around 25KB/s. Running a continuous ping I get around 50% of pings dropped, though the response times seem normal on the ones that don't drop. I have access to several networks with different ISPs and they have about the same download speeds and ping results. 

 

Country: USA (Minnesota)
 
Internet Service Provider (ISP): Spectrum/Charter
 
Download tests:
 
Paris: 50KB/s
Amsterdam: 50KB/s
Prague: 50KB/s
LA: 50KB/s
Chicago: 50KB/s
Miami: 50KB/s
 
Download links: 
 
 
 
TraceRoute results: 
 
Tracing route to files.nexus-cdn.com [185.246.209.245]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms   [10.0.0.1]
  2     1 ms     1 ms     1 ms  [REMOVED]
  3     1 ms    <1 ms    <1 ms  047-044-076-053.biz.spectrum.com [47.44.76.53]
  4     1 ms    <1 ms    <1 ms  crr02euclwi-bue-2.eucl.wi.charter.com [96.34.17.216]
  5     1 ms    <1 ms    <1 ms  dtr02dlthmn-tge-0-1-1-3.dlth.mn.charter.com [96.34.26.86]
  6     1 ms     1 ms    <1 ms  crr02dlthmn-bue-4.dlth.mn.charter.com [96.34.27.48]
  7     5 ms     5 ms     5 ms  dtr01euclwi-tge-0-4-0-3.eucl.wi.charter.com [96.34.19.232]
  8     5 ms     5 ms     5 ms  crr01euclwi-bue-300.eucl.wi.charter.com [96.34.24.136]
  9     5 ms     7 ms     7 ms  bbr01euclwi-bue-100.eucl.wi.charter.com [96.34.2.153]
 10    10 ms    10 ms    10 ms  prr01mplsmn-bue-801.mpls.mn.charter.com [96.34.3.65]
 11    10 ms    10 ms    10 ms  mini-b1-link.telia.net [62.115.179.254]
 12     *        *        *     Request timed out.
 13    89 ms    82 ms    80 ms  chi-b22-link.telia.net [62.115.121.231]
 14    35 ms    33 ms    30 ms  datacamp-ic-337370-chi-b22.c.telia.net [213.248.70.98]
 15    36 ms    36 ms    36 ms  unassigned.cdn77.com [185.229.188.85]
 16     *        *        *     Request timed out.
 17     *       36 ms     *     unn-185-246-209-245.datapacket.com [185.246.209.245]
 18    36 ms     *       36 ms  unn-185-246-209-245.datapacket.com [185.246.209.245]
 
Trace complete.
 

 



#2
Toon612Link

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Same I dunno what the hell is happening my ISP is spectrum I'm from MN as well too

 

Edit: I put on a VPN and it went back too normal speeds I don't understand


Edited by Toon612Link, 13 November 2020 - 07:12 AM.


#3
Crazyman1066

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which vpn did you use

i used PIA (Private Internet Access)

i'm also on Spectrum



#4
Toon612Link

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which vpn did you use

i used PIA (Private Internet Access)

i'm also on Spectrum

I used nord VPN



#5
Pickysaurus

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If you get slow speed to all of our CDN nodes (servers) it's unfortunately more likely to be a problem with your connection than with our servers. I would recommend contacting your ISP to troubleshooting further.

 

If it works via a VPN that implies the route the traffic is taking from our server to your PC has a "weak link" somewhere. 



#6
GreatPadinski

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Must have been some routing issues in MN, but it seems to be working fine today.






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