I had the same problem in this part of the game. I tried to set the graphics all way down to Low Settings, windowed mode, didn't work. Then I realized the crash was happening, I don't know why, because I had Ser Nancine's Ornmental Sword in my inventory, I just destroyed it and the crash was gone. Maybe if you never have it in your inventory before going to get the ashes you'll not even experience this crash.