If you are reading this Robin, know this: the community is supportive BECAUSE you share this stuff outright, clearly, and with incredible haste. If you treated us like Sony did in December of 2012, knowing the problem and denying it for two weeks or more, we'd probably be a lot less kind. There is also this to consider: You told us EXACTLY what, who, when, and how, as soon as you could, and in plain, simple terminology. I (and most likely about 10,000,000 others) appreciate a straightforward answer when there is an issue. But MOST IMPORTANTLY, you are kind and humble about it. If someone was mad at the employees of Nexus after your immaculate behavior, They are clearly not the kind of individual that we should be associated with as a user base. I personally love this site for a myriad of reasons, to explain it would take a ten+ page essay to enumerate all of the reasons why. To be clear though, the biggest reason, THE STAFF TREATS THE USER BASE LIKE PEOPLE. Despite there being 10,000,000 of us, we don't feel like faceless numbers. And that is because you seem to CARE. Don't stop doing that, and this awesome community will probably never devolve. Thank you for being the best you can be. Richard.