"I'm sorry for (potentially, at this point) breaking your trust in us. We'll continue working away at this to get a conclusive answer and, when we do, you'll be the first to know." I've not been a member for long, but I don't feel like you broke my trust in you at all. It's not like you guys are waving signs around saying "PLZ HACK US!" Like you said, if they want to get in, they'll eventually do it. You can only do so much. Thanks for informing us!