MeAuntieNora

In response to post #15495505. Seriously. I can think of a great deal of sites and even corporations that would just have the tech guys quietly troubleshoot the problem and present a smiling face that says "you're safe with us!" Sony's fiasco a couple years ago springs to mind... I think it was, what, like 10 days before someone finally came out and said "hey, hi. We're reallll sorry but PSN is gonna have to be taken down for a month to fix security issues. Oh also, everyone on PSN your credit card information got stolen. *crosses fingers* Good luck!" In contrast, here we have someone acting both professional AND like a human being, with notably transparent language, prompt action to inform the userbase and obliterate the malware, ownership of fault as opposed to pointing fingers, and general participation going forward. I haven't been a super active poster here but I had to give my own "endorsement" of what seems to be a pretty well-run ship.