cruelmelody Posted June 14, 2022 Share Posted June 14, 2022 (edited) Hello, everyone! I'm currently having an issue with editing my signature. I've noticed that a lot of people had a similar problem. Well, I tried to insert the image with correct dimensions, aligned it to center and everything displayed properly while editing. When I tried to save it, error message “Unable to retrieve signature image dimensions, please try another image” popped up. I've even tried some options with BB Code, like on different forums: [center][img=https://i.imgur.com/CHu3wHT.jpg][/center] [img=https://i.imgur.com/CHu3wHT.jpg] … but unfortunately without any result, the same error message appeared. I've checked a few threads and it was edited manually by mods, however I may have overlooked some general solution... ? I'll be thankful for any advice. EDIT: When I try to give it the actual dimensions: [center][img width=450 height=253]http://i.imgur.com/CHu3wHT.jpg[/img][/center]… it tells me that "You are not allowed to use that image extension on this community. "Every line I've written passed in external BBCode checker. Sometimes (happened like 3 or 4 times) it's actually kind enough to accept the BBCode, however without the image, therefore I have the actual BBCode in my signature (not the picture). I'm a bit confused. :D Edited June 14, 2022 by cruelmelody Link to comment Share on other sites More sharing options...
Pickysaurus Posted June 14, 2022 Share Posted June 14, 2022 This came up a few days ago. https://forums.nexusmods.com/index.php?/topic/11547623-another-signature-image-problem/ I'm not sure what exactly is wrong with the form to submit it yourself as I don't get that error as an admin. I've set your signature manually. Link to comment Share on other sites More sharing options...
cruelmelody Posted June 14, 2022 Author Share Posted June 14, 2022 Yes, yes, that's exactly what I read. I was just curious what's causing it because it must be exhausting for you to handle every request like this manually. I tried to tinker with it before even writing this, but to no avail. :(Nevertheless, thank you very much, good sir! Link to comment Share on other sites More sharing options...
Pickysaurus Posted June 14, 2022 Share Posted June 14, 2022 It is annoying. I have a feeling it might be down to browser settings/addons (you'd be surprised how many things these break!). I've been poking around in the admin area and I can't even find any settings for signatures. Edit: Found the settings, but there's nothing to them other than settings the x and y sizes. Link to comment Share on other sites More sharing options...
cruelmelody Posted June 14, 2022 Author Share Posted June 14, 2022 (edited) Hmmm, I could try it on four different browsers... ? I only use one but keep the other three for testing sometimes. There are no plugins installed on the other three, but here, on this one - yeah, I definitely agree with you that something of it could've gone wrong. I would try it under the current picture and hope it won't break the one you uploaded in the process. :ermm: If we exclude this possibility, something could be incorrectly set on the server where the signature uploads - it started to happen recently, right? Were there any updates or changes? It doesn't strike me as a coincidence as it happened even to others, but what baffles me that sometimes it actually accepted the code, it just never processed it and wrote a plain text there. But that also could've been (most likely) a problem caused by me, I curiously tried a lot of variants and some bracket or something could've gotten lost. :D Edited June 14, 2022 by cruelmelody Link to comment Share on other sites More sharing options...
Pickysaurus Posted June 15, 2022 Share Posted June 15, 2022 I added a limit to my own signature size and I can replicate the issue. It happened for both an Imgur link and an image from our own site. So I can only assume that something is wrong in the forum's validation of images. I will see if this can be fixed or disabled. Link to comment Share on other sites More sharing options...
cruelmelody Posted June 15, 2022 Author Share Posted June 15, 2022 That's great news! Thank you for your hard work. :) If you need any regular user testing after, I'm available! Link to comment Share on other sites More sharing options...
Pickysaurus Posted June 15, 2022 Share Posted June 15, 2022 I've turned off the restriction for now. Obviously, if it gets abused I'll have to turn it back on but we'll see how it goes. Link to comment Share on other sites More sharing options...
cruelmelody Posted June 15, 2022 Author Share Posted June 15, 2022 (edited) Perfect! Editing went smoothly, image was accepted without issues. :smile: I guess it's not a long-term solution, people will always find a way to exploit it if they want, but for now, it's still better than editing it manually for everyone – at least before a more stable solution is found. Thanks again for your help! Edited June 15, 2022 by cruelmelody Link to comment Share on other sites More sharing options...
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