Incredibly Slow Download Speed

[Kered01]

Country: United Kingdom of Great Britain and Northern Ireland
Internet Service Provider (ISP): Virgin Media
CDN Test: 0.6MB/s
Average Download Speed (non-Nexus downloads): 20MB/s

Download Tests:

• Worldwide - Premium CDN: 16.9MB/s (Best)
• EU - Prague: 16.5MB/s (High)
• US - Miami: 11.6MB/s (High)
• US - Chicago: 9.2MB/s (High)
• EU - Amsterdam: 8.7MB/s (High)
• US - Los Angeles: 2.4MB/s (High)
  

Download links:

• Large File Download: https://supporter-files.nexus-cdn.com/2295/415/Large Test-415-1-0-0-1655294483.zip?md5=lsgzLDGbJbrMmzLvYnzpyQ&expires=1688539403&user_id=37159865
• Small File Download: https://cf-files.nexusmods.com/cdn/2295/415/Small Test-415-1-0-0-1655294325.zip?md5=Ais6g5kWVEswomOPvZAK6A&expires=1688539403&user_id=37159865
  

TraceRoute Results:

Tracing route to files.nexus-cdn.com [185.229.191.156]
over a maximum of 30 hops:

  1    19 ms    14 ms    15 ms  192.168.0.1
  2    12 ms    12 ms     9 ms  10.53.39.121
  3    13 ms    12 ms     9 ms  hudd-core-2a-xe-113-0.network.virginmedia.net [62.252.99.109]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    24 ms    29 ms    19 ms  host-62-254-42.162.not-set-yet.virginmedia.net.42.254.62.in-addr.arpa [62.254.42.162]
  8     *        *        *     Request timed out.
  9    21 ms    21 ms    19 ms  nl-ams14a-ri1-ae-8-0.aorta.net [84.116.135.38]
 10    23 ms    22 ms    23 ms  nl-ams14a-ri1-ae28-cdn77.aorta.net [213.46.162.26]
 11     *        *        *     Request timed out.
 12    24 ms    23 ms    22 ms  vl203.ams-dc1-dist-2.cdn77.com [138.199.0.111]
 13    23 ms    21 ms    22 ms  unn-185.229.191.156.datapacket.com [185.229.191.156]

Trace complete.

Literally everything but nexus works fine.

[Pickysaurus]

Hmm, that is interesting. Your speeds direct to the CDNs look fine. I'll pass this on to our team to have a look.

 

We are doing some work on the Amsterdam CDN server at the moment, so that might be part of it.

[Kered01]

Thank you, Picky! Please let me know if you hear anything back from the team, as I'm eager to resume downloading mods and the issue seems to be persisting today.

[Pickysaurus]

The work on the Amsterdam server is complete now, has the issue been resolved?

[Kered01]

From the looks of it, it hasn't, no. I'm still getting speeds between 0B/s and about 1.2mb/s, with zero consistency.

[Kered01]

Country: United Kingdom of Great Britain and Northern Ireland
Internet Service Provider (ISP): Virgin Media
CDN Test: 0.1MB/s
Average Download Speed (non-Nexus downloads): 20MB/s

Download Tests:

• Worldwide - Premium CDN: 23.0MB/s (Best)
• EU - Prague: 17.1MB/s (High)
• US - Miami: 10.3MB/s (High)
• US - Chicago: 9.1MB/s (High)
• US - Los Angeles: 6.6MB/s (High)
• EU - Amsterdam: 2.6MB/s (High)
  

Download links:

• Large File Download: https://supporter-files.nexus-cdn.com/2295/415/Large Test-415-1-0-0-1655294483.zip?md5=fK2OlR8Rkdcosq6Ajn6G-Q&expires=1688586500&user_id=37159865
• Small File Download: https://cf-files.nexusmods.com/cdn/2295/415/Small Test-415-1-0-0-1655294325.zip?md5=W_iDpenFU1QUupc4sUqSpA&expires=1688586500&user_id=37159865
  

TraceRoute Results:

Tracing route to files.nexus-cdn.com [185.229.191.156]
over a maximum of 30 hops:

  1    11 ms    14 ms    15 ms  192.168.0.1
  2    13 ms    10 ms    10 ms  10.53.39.121
  3    11 ms    10 ms    11 ms  hudd-core-2a-xe-113-0.network.virginmedia.net [62.252.99.109]
  4     *        *        *     Request timed out.
  5    29 ms    49 ms    22 ms  86.85-254-62.static.virginmediabusiness.co.uk [62.254.85.86]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    25 ms    25 ms    26 ms  nl-ams14a-ri1-ae-8-0.aorta.net [84.116.135.38]
  9    24 ms    32 ms    24 ms  nl-ams14a-ri1-ae28-cdn77.aorta.net [213.46.162.26]
 10     *        *        *     Request timed out.
 11    32 ms    24 ms    24 ms  vl203.ams-dc1-dist-2.cdn77.com [138.199.0.111]
 12    26 ms    26 ms    28 ms  unn-185.229.191.156.datapacket.com [185.229.191.156]

Trace complete.

Here's another test done just now. Given I get a better connection to Los Angeles than I do to Amsterdam, I suspect there's a critical issue. I understand that choosing a server is something reserved for premium users, but given the incredibly poor connection quality would it be possible to get me allocated to the server in Prague so we can see if that resolves the issue?