AWFUL Tech Support

[scrivener07]

Last night I added a credit balance to my Amazon.com account from a giftcard. I did that before anything. I then filled up my cart and proceeded to check out and the order process got stuck in this bugged up loop. After exhausting all the obvious answers with no luck I followed the links to amazons instant chat technical support and had the following most useless and over long chat ever. She managed to never answer a SINGLE question I asked wth.<WATCH THESE TIME STAMPS OMG> But I got some lols in the end. What are some of your guys bad/retarded/awful tech support experiences?

 

 

 

You are now connected to Chandra from Amazon.com.

 

Me:Cannot ship to address because I have not shipped to it before 10:08:53 PM

 

 

Me:need assistance 10:09:41 PM

 

 

Chandra:Hello Bill, my name is Shekhar. I'll be happy to help you today. 10:10:42 PM

 

 

Me:I cannot place my order with a gift card because I havent shipped to the current address im trying to get it to 10:11:35 PM

 

 

Me:Im trying to use an available balance from a gift card but it says I have to reenter the card code and it only tells me there was a problem 10:13:54 PM

 

 

Chandra:I am sorry for the delay. 10:14:35 PM

 

 

Chandra: May I have the name on your account? 10:14:42 PM

 

 

Me:Bill Murray 10:14:49 PM

 

 

Me:Shekhar like from the jungle book? 10:15:58 PM

 

 

Chandra:Your email address is [email protected], correct? 10:17:52 PM

 

 

Me:correct 10:17:57 PM

 

 

Chandra:Let me research the detials for you, please allow me a few moments. 10:19:25 PM

 

 

Me:Will screenshots help? 10:20:05 PM

 

 

Chandra:Thank you for your patience. 10:21:14 PM

 

 

Chandra:As I checked your account, there is $50.00 Gift Card balance on you account. 10:21:57 PM

 

Chandra:Please let me know, on which address you want to ship the item. 10:22:30 PM

 

 

 

Me:Should be the only address on my account.. 000 Fakestreet Dr. 10:22:57 PM

 

 

 

Chandra:OK. Your address is: 10:24:29 PM

 

Chandra:Bill Murray 10:24:32 PM

Chandra:000 Fakestreet Dr. 10:24:32 PM

Chandra:Upurs, WA 10:24:32 PM

Chandra:United States 10:24:32 PM

Chandra:Primary Phone 000.000.0000 10:24:32 PM

 

 

 

Me:correct 10:24:37 PM

 

 

Chandra:Is this correct? 10:24:39 PM

 

 

Chandra:Let me know once, Have you enter the Gift Card code while placing the order? 10:25:56 PM

 

 

Me:No beforehand 10:26:33 PM

 

 

Chandra:So please enter the Gift card code whenever you place the order. First you need to add the item on Shopping Cart. 10:28:39 PM

 

 

Me:The photo in this link is EXACTLY what is on my screen http://picasaweb.google.com/scrivener07/Desktop?authkey=Gv1sRgCPaKrZ2fzuyoqQE#5525542515365046594 10:29:40 PM

 

Me:Clearly Im am in the ordering process already 10:29:40 PM

 

Me:I get this error when I try to reenter the card # http://picasaweb.google.com/scrivener07/Desktop?authkey=Gv1sRgCPaKrZ2fzuyoqQE#5525542540887665554 10:30:15 PM

 

 

Chandra:I am sorry for this, it seem some technical error. 10:33:03 PM

 

Chandra:So I would suggest you to contact at 1-866-216-1072. We're available 24 hours a day, 7 days a week. 10:33:35 PM

 

Chandra:They will assist you appropriately. 10:33:56 PM

 

Me:Are you not eqiped to handle tech errors? 10:33:57 PM

 

Me:Im in tech support right now! 10:34:27 PM

 

Chandra:No. I am sorry for this. If it could be possible, certainly I helped you. I never say to contact at 1-866-216-1072 10:35:11 PM

 

Chandra:Yes, this is the number of technical support. 10:36:00 PM

 

 

Me:What is this chat for? 10:36:12 PM

Chandra:Actually in amazon, there are different department who handle different issue. 10:37:31 PM

 

 

Chandra:This is a technical issue. 10:37:43 PM

 

 

Me:What department am I connected to? 10:38:02 PM

 

Chandra:Therefore, you need to contact the technical support. 10:38:04 PM

 

 

Chandra:We do not handle the technical issue.] 10:38:17 PM

 

 

Chandra:Here we can provide you all the information except technical issue 10:39:00 PM

 

 

Chandra:and Kindle related item issue. 10:39:16 PM

 

 

Me:This must be where they send the morons that cant remember there email address/ well thanks for your time 10:39:28 PM

 

 

Chandra:Correct. You're welcome. 10:40:04 PM

 

 

[Vindekarr]

You are awefully forgiving.

 

I do no accept disrespect from anyone or anything.

 

In my honest experience, the role of technical support drone is usualy given to the same people who troll forums.

 

Because they've trolled me many a time.

 

Last time I phoned technical support, and was not given sufficient service and respect, I took the childish teen's details, and phoned a diferent tech support person at that company, told him what trhe first boy had called me, and told him that I'd never use that company again.

 

You've got to make people like this squirm. Make them suffur, make them fear. With people like this, its a power game. Their lives are miserable and entirely revolve around tohers. This makes them act agressive whenever they can, in my experience.

 

For this reason, you've got to slam the full weight of your displeasure down on them or they'll walk all over you.

 

 

However the worst technical support I've gotten has two contenders:

 

Dell PC australia and Gearbox Software USA.

 

The man from Dell told me, to my face, that "sorry r*****, I cant understand your accent, go bother someone who actualy cares-or even better, get the hell back to your country" The disgusting little wretch I had originaly tasked with giving me information about which brands my Dell office computer was compatible with. His only response was a hail of racist insults. Eventualy my infamous temper snapped like a rusty chain and I riled a security guard up and sent ihim to harrass the Dell man. Dell man hadnt done anything criminal, but it being pushed around by the huge brute did hopefully ruin his day.

 

I am not Russian, not majority, though I've done a bit of research into my family heritage and there is some small amount of Russian blood mixed in with Celtic and Norwegian genetics, however, I do get a bit of racism mostly to do with the fact that even though I was born there, I dont have an australian accent.

 

That man from Dell gave me no information of use, accept that he was a hateful bigot. The other deserves credit for simply knowing nothing at all.

 

Earlier this month I downloaded a number of DLC packages from GearBox software to expand borderlands.

 

This packages self intalled, once downloaded they did everything themselves. However, the packages did not contain game data. All of the packages were completely corrupted, and no amount of re installing, tweaking, or changes of software, hardware, OS and background data made any diference.

 

So I phoned customer support, intending to simply hand them the report I'd compiled about what had happened and be on my way. I've plenty of experience with PCs, I've been assembling them since I was a young kid, have used them to programm many mods, composed and made anime and machinima, and am currently on an IT course.

 

I am also infamous for my short temper when anyone steps upon my proverbial toes. Insulting my intelligence, principals, ethnicity or culture is a sure fire way to give yourself sore ears and a head full of rant.

 

So for this reason, the man who pciked up the phone of Borderlands customer support should be given credit for foolishness: His first words were "yo, what yo want whitey?" He atleast was silent while I told him exactly what had happened, but then said "speak english you idiot, if you cant make the installer work, then you're too stupid to be playing video games, go back to your hole retard." I told him that I wanted to speak to someone qualified, and that if he was to stupid, and to incompetant to understand even the simplest of computer related information that perhaps he should get a job more to his calibre, such as a janitor. He reached for what everyone seems to when Im around and called me something racist.

 

Now, some people are outstanding examples of defying a stereotype. These men re-enforced stereotypes. The Dell man was short, white, had thinning hair, and acted like a racist with no knowledge, the other was african american, knew nothing, and seemed to completely miss the point of what I was saying.