NinjaBuni Posted January 30, 2016 Share Posted January 30, 2016 Hi guys, I'm currently failing to be able to load the nexus unless using a VPN or proxy. This was never the case until about Thursday last week.I have tried the following, none of which have been successful: using a different browser, using a different device, disabling adblock, deleting cookies/browsing data and I have tried using Google DNS.Anyone have any ideas?See attachment for what website looks like given 5 mins to try and load. Thanks for any help,NinjaBuni Link to comment Share on other sites More sharing options...
wax2k Posted January 30, 2016 Share Posted January 30, 2016 (edited) Seems like for some reason the associated css-styles aren't loaded. Since you say, that using a VPN fixes that, it might be a routing/peering issue, though I would assume that the css-files are on the same server as the site itself. But it might be due to the loading times you mentioned. Have you tried reconnecting your internet connection/restarting your router (if possible)? Edited January 30, 2016 by wax2k Link to comment Share on other sites More sharing options...
NinjaBuni Posted January 30, 2016 Author Share Posted January 30, 2016 Seems like for some reason the associated css-styles aren't loaded. Since you say, that using a VPN fixes that, it might be a routing issue, though I would assume that the css-files were on the same server as the site itself. Have you reconnected your internet connection (if possible)?As in rebooting my router? Link to comment Share on other sites More sharing options...
wax2k Posted January 30, 2016 Share Posted January 30, 2016 (edited) Exactly. These kinds of issues happen sometimes, when the route between your provider and the targeted server isn't working as intended. Sometimes, just reseting the internet connection helps fixing that by allowing to choose another route. Sometimes, it has to be fixed by your provider or the provider of the targeted server. Sometimes it has to be fixed by the provider(s) of the exchange points between them. In most cases, whoever is responsible, will notice these kinds of issues quite fast due to being monitored constantly and fix them. Edited January 30, 2016 by wax2k Link to comment Share on other sites More sharing options...
NinjaBuni Posted January 30, 2016 Author Share Posted January 30, 2016 Exactly.I shall try that shortly Link to comment Share on other sites More sharing options...
NinjaBuni Posted January 30, 2016 Author Share Posted January 30, 2016 Exactly. These kinds of issues happen sometimes, when the route between your provider and the targeted server isn't working as intended. Sometimes, just reseting the internet connection helps fixing that by allowing to choose another route. Sometimes, it has to be fixed by your provider or the provider of the targeted server. Sometimes it has to be fixed by the provider(s) of the exchange points between them. In most cases, whoever is responsible, will notice these kinds of issues quite fast due to being monitored constantly and fix them.Ok have tried rebooting router. No changes :wallbash: From what it sounds like you're saying I need to contact my ISP to try and sort this out. Link to comment Share on other sites More sharing options...
wax2k Posted January 30, 2016 Share Posted January 30, 2016 (edited) The best practice as a customer with this kind of issue is, to give them at least 24h to notice and fix it on their own. Try rebooting the router again after a couple of hours. If it isn't fixed after 24h, feel free to inform your ISP. Just know, that this is a normal issue and occurs ever so often. And even though your ISP is your primary contact, they might not be the ones responsible to fix it but sometimes can only investigate and contact the responsible provider. So be nice to your customer service agent! :wink: Edited January 30, 2016 by wax2k Link to comment Share on other sites More sharing options...
NinjaBuni Posted January 30, 2016 Author Share Posted January 30, 2016 The best practice as a customer with this kind of issue is, to give them at least 24h to notice and fix it on their own. Try rebooting the router again after a couple of hours. If it isn't fixed after 24h, feel free to inform your ISP. Just know, that this is a normal issue and occurs ever so often. And even though your ISP is your primary contact, they might not be the ones responsible to fix it but sometimes can only investigate and contact the responsible provider. So be nice to your customer service agent! :wink:I will don't worry. I've had the problem since Thursday so I shall get in touch with them today. Fingers crossed :dance: Link to comment Share on other sites More sharing options...
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