mage321 Posted September 14, 2011 Share Posted September 14, 2011 Now I am well aware people will think yeah this guy just wants a working key will be the stereo type when people see this thread.All i want to do is get my game serial,MINE no one elses.I had moved and got a new pc on top of this ok.I still have the game installed on the old pc with the addons I paid for thru the bioware site.I went to the support and tried to get help but it wont send me either user name or password since i had wrote it down in the back of manual ..hence i cant remeber what they are either><"yes im a dumb idiot /sigh" Can anyone tell me if there is a file in the dragon age folder that has my games serial info on it so I can get it to reinstall the game on my new pc. Or if there is another way to resolve this issues would you plz share with me how. th very much in advance... Link to comment Share on other sites More sharing options...
Thandal Posted September 14, 2011 Share Posted September 14, 2011 Hey mage321; Sorry you're having this kind of problem. You want support.ea.com. They provide three ways to communicate: phone, live-chat, or by submitting a ticket. You'll need to explain to the customer support folk what happened and provide as much info about your EA account as possible. They can work with you to restore your access to it. Once that's done, retrieving your game key is easy. :thumbsup: Link to comment Share on other sites More sharing options...
mage321 Posted September 14, 2011 Author Share Posted September 14, 2011 Hey mage321; Sorry you're having this kind of problem. You want support.ea.com. They provide three ways to communicate: phone, live-chat, or by submitting a ticket. You'll need to explain to the customer support folk what happened and provide as much info about your EA account as possible. They can work with you to restore your access to it. Once that's done, retrieving your game key is easy. :thumbsup: Link to comment Share on other sites More sharing options...
mage321 Posted September 14, 2011 Author Share Posted September 14, 2011 Everything I try to do to get help on the link u gave me sends me to the account login screen.The only info i have to give is my email address.I am very sure its the correct email addy cause ive had the same one for like 8 years and i am very sure its the email addy i used way back when i made the loggin and registered my game.But there site refuses to send me the user name thru the email addy.I tried till it says you have tried to many times and have to wait but its been days since i first tried to retrieve this info on my own before i even saught help from this forum.Everything you click thru the support page i go to sends me to the same account user screen.I cant seem to see anywhere to go to live chat.is there any chance you have that link? Link to comment Share on other sites More sharing options...
Thandal Posted September 14, 2011 Share Posted September 14, 2011 See below (I've circled the menu item you'll need): The link I provided takes you here http://www.dragonagenexus.com/imageshare/images/1678793-1316011301.png If you can't remember the user/screen name you chose for your EA Account (required when you registered your game) when you get there, then select the "I forgot my screen name" option and they'll email you the info. :thumbsup: You NEED to get back into your EA Account in order to use the Live-Chat, or to do anything else about retrieving your game Key. Link to comment Share on other sites More sharing options...
ThingTheWiz Posted September 20, 2011 Share Posted September 20, 2011 If you still have DA:O on your old machine, you can try the following solution to identify your product key. Launch the Dragon Age configuration utility (DAOriginsConfig.exe). If you click on the "Games" label on the left hand side of the screen you will see the product key (or keys if you have Awakening as well). Link to comment Share on other sites More sharing options...
Thandal Posted September 21, 2011 Share Posted September 21, 2011 Kudos, Thing! I totally forgot about that, even though I have been in-and-out of the Config Screen a dozen time recently (patch beta-testing.) Thx! :thumbsup: Link to comment Share on other sites More sharing options...
ThingTheWiz Posted September 23, 2011 Share Posted September 23, 2011 Everyone has a "brain disengage day" from time to time ! :psyduck: Link to comment Share on other sites More sharing options...
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