Email issues

[Tupring]

How do I change my login info?

[Thandal]

Start with the little down arrow to the right of your username at the top of the page.

 

[Dantex2]

Not for me either

[Elryn]

Is anyone nexus not opening? whenever I try to open it, it loads but never opens...

[Elryn]

In response to post #40542075. #40542395, #40543100, #40545160, #40545230, #40545760, #40545795, #40549630, #40564340, #40604010, #40661695, #40693265 are all replies on the same post.

Dark0ne wrote: Update:

We believe this issue was fixed at 2am this morning (since then our mail server has sent over 6,000 emails). Please contact us if you do not think this is the case.



Original news post:

Hi folks,

This is a quick update to let you know we're aware of an issue affecting our email delivery at the moment. A quick check of our stats shows our external mail provider (Amazon SES) has delivered no emails over the past 24 hours. We send emails for registration activation, private message notifications, tracked forum topics and so on and so forth. This will likely be related to recent security updates we've installed on our servers.

We're working on getting this fixed up (not least because it means no one can register a new account on the site until this is fixed), so please be patient.

I apologise for the delay. I've been travelling up to and then subsequently at a friend's wedding all day so I haven't been able to read the myriad (over 1,000) support tickets people have sent me on the issue. Due to the sheer amount of people who have sent in tickets, I apologise but I won't be able to personally respond to each one. Hopefully you can appreciate why!

Either way, we'll get this fixed up as soon as possible.

majormodder wrote: This may be something small, but sometimes when I go to use the nexus forums, I am forced to re-sign in again, despite the fact that I have saved my password so that I dont have to log in each time I use it.

Is this normal for other users, or just something that happens from time to time?

Andzz wrote: Yes, I noticed that too, probably the cookie for the forums has a validity time set.

JimmyRJump wrote: @majormodder

I've been having that issue with FireFox ever since I became really active on the Nexus again (and not only here, but on a couple of different sites like the official Formula One site and such) and consequently switched to Chrome with which I don't have the issue (on either site where I had problems with FF, despite using the exact same add-ons with the same settings for both browsers)

So, if you haven't tried switching browsers yet (and should you indeed use FireFox, of course) give it a try and see what gives ;)

Demonica wrote: I believe Andzz is correct and there is a time set.

games001 wrote: Thought I was the only one having issues with a new registration. Thanks for the update.

Stoneyll420ll wrote: Is there a reason the Download NMM button doesn't work for me or update warnings aren't working?

JoRoCo wrote: I find this happens when I do a clean up, which I do quite often, and remove Cookies. But it also happens with other sites also. I also use an automatic password program which is attached to my virus security.

Sexyowl wrote: I have been having a similar problem with the main site, but with Chrome. I need to manually log in each time i open a Nexus page. This started to occur when nexus added some security features to their servers recently. I know that Chrome does not play well with Nexus all the time (or MO) for that matter). FF is just too heavy and slow 'though for me to switch.

games001 wrote: No email here yet.

xMeepsx wrote: Hey i have still been having issues with the automatic email to recover my older account password. Can anybody help me where i can contact someone because i am not getting through with the support requests or pm.

Timmster wrote: I haven't had to log back in to the nexus for months, and I'm using Firefox. Might be because I always open the site by clicking a mod-page link from NMM.

Is anyone having a problem with the NMM not opening? I keep trying to open it and it loads but it never opens.

[Dantex2]

In response to post #41002640.

Elryn wrote: Is anyone nexus not opening? whenever I try to open it, it loads but never opens...

mine work fine, try reinstall it ;-;

[Dantex2]

In response to post #40984845.

Dantex2 wrote: Not for me either

Still no e-mail activation :C

[Dantex2]

In response to post #40984845. #41017640 is also a reply to the same post.

Dantex2 wrote: Not for me either

Dantex2 wrote: Still no e-mail activation :C

Ok, i changed email for gmail, and it sent my activation. Problem fixed

[Elryn]

In response to post #41002640. #41017620 is also a reply to the same post.

Elryn wrote: Is anyone nexus not opening? whenever I try to open it, it loads but never opens...

Dantex2 wrote: mine work fine, try reinstall it ;-;

I have, three times. With different browsers each time.

[killerknight911]

In response to post #40542075. #40542395, #40543100, #40545160, #40545230, #40545760, #40545795, #40549630, #40564340, #40604010, #40661695, #40693265, #41017075 are all replies on the same post.

Dark0ne wrote: Update:

We believe this issue was fixed at 2am this morning (since then our mail server has sent over 6,000 emails). Please contact us if you do not think this is the case.



Original news post:

Hi folks,

This is a quick update to let you know we're aware of an issue affecting our email delivery at the moment. A quick check of our stats shows our external mail provider (Amazon SES) has delivered no emails over the past 24 hours. We send emails for registration activation, private message notifications, tracked forum topics and so on and so forth. This will likely be related to recent security updates we've installed on our servers.

We're working on getting this fixed up (not least because it means no one can register a new account on the site until this is fixed), so please be patient.

I apologise for the delay. I've been travelling up to and then subsequently at a friend's wedding all day so I haven't been able to read the myriad (over 1,000) support tickets people have sent me on the issue. Due to the sheer amount of people who have sent in tickets, I apologise but I won't be able to personally respond to each one. Hopefully you can appreciate why!

Either way, we'll get this fixed up as soon as possible.

majormodder wrote: This may be something small, but sometimes when I go to use the nexus forums, I am forced to re-sign in again, despite the fact that I have saved my password so that I dont have to log in each time I use it.

Is this normal for other users, or just something that happens from time to time?

Andzz wrote: Yes, I noticed that too, probably the cookie for the forums has a validity time set.

JimmyRJump wrote: @majormodder

I've been having that issue with FireFox ever since I became really active on the Nexus again (and not only here, but on a couple of different sites like the official Formula One site and such) and consequently switched to Chrome with which I don't have the issue (on either site where I had problems with FF, despite using the exact same add-ons with the same settings for both browsers)

So, if you haven't tried switching browsers yet (and should you indeed use FireFox, of course) give it a try and see what gives ;)

Demonica wrote: I believe Andzz is correct and there is a time set.

games001 wrote: Thought I was the only one having issues with a new registration. Thanks for the update.

Stoneyll420ll wrote: Is there a reason the Download NMM button doesn't work for me or update warnings aren't working?

JoRoCo wrote: I find this happens when I do a clean up, which I do quite often, and remove Cookies. But it also happens with other sites also. I also use an automatic password program which is attached to my virus security.

Sexyowl wrote: I have been having a similar problem with the main site, but with Chrome. I need to manually log in each time i open a Nexus page. This started to occur when nexus added some security features to their servers recently. I know that Chrome does not play well with Nexus all the time (or MO) for that matter). FF is just too heavy and slow 'though for me to switch.

games001 wrote: No email here yet.

xMeepsx wrote: Hey i have still been having issues with the automatic email to recover my older account password. Can anybody help me where i can contact someone because i am not getting through with the support requests or pm.

Timmster wrote: I haven't had to log back in to the nexus for months, and I'm using Firefox. Might be because I always open the site by clicking a mod-page link from NMM.

Elryn wrote: Is anyone having a problem with the NMM not opening? I keep trying to open it and it loads but it never opens.

please help it sayas download something.i think its risky so can anybody help?