mrsmoore4u Posted April 15, 2019 Share Posted April 15, 2019 every time i open the application it says failed to get access key Details: Error: unable to verify the first certificate at TLSSocket.<anonymous> (_tls_wrap.js:1103:38) at emitNone (events.js:106:13) at TLSSocket.emit (events.js:208:7) at TLSSocket._finishInit (_tls_wrap.js:637:8 ) at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:467:38) Link to comment Share on other sites More sharing options...
rmm200 Posted April 15, 2019 Share Posted April 15, 2019 Where are you and what version Vortex are you running?Any firewalls or VPN?What antivirus?First thing I would try is download a current Vortex installer package and reinstall it. Link to comment Share on other sites More sharing options...
mrsmoore4u Posted April 15, 2019 Author Share Posted April 15, 2019 Where are you and what version Vortex are you running?Any firewalls or VPN?What antivirus?First thing I would try is download a current Vortex installer package and reinstall it.i just got vortex today not even an hour ago. my firewall is not blocking it and my antivirus isn't either as far as i am aware but i will try re-installing it Edit: did not help im still getting the same error Link to comment Share on other sites More sharing options...
rmm200 Posted April 15, 2019 Share Posted April 15, 2019 Could be of more help if we knew where you downloaded it from and what version it is.Some certificate errors are temporary. Might try again tomorrow.Google Certificate Error - it will give you some background on what is happening - and why. Link to comment Share on other sites More sharing options...
mrsmoore4u Posted April 15, 2019 Author Share Posted April 15, 2019 Could be of more help if we knew where you downloaded it from and what version it is.Some certificate errors are temporary. Might try again tomorrow.Google Certificate Error - it will give you some background on what is happening - and why. i got it from nexus, version 0.17.11 (One-click installer) Link to comment Share on other sites More sharing options...
rmm200 Posted April 15, 2019 Share Posted April 15, 2019 Well you got it from the right place, and it is the right version.You have a network error I am not able to help you with. It is not a Vortex program error.Maybe someone else will have some ideas here. Link to comment Share on other sites More sharing options...
Tannin42 Posted April 15, 2019 Share Posted April 15, 2019 "unable to verify the first certificate" indicates a windows setup error.What it's telling you is that the "chain of trust", which validates the api (or github) is actually the server they claim they are, is compromised. The chain of trust is a series of certificates that vouch for each other and then windows contains a list of certificate authorities they say are trustworthy.So you have trusted CAs vouching for intermediate certificates vouching for the certificate used to sign connections to the server. And I can assure you: all servers Vortex connects to (our own api and github) have proper certificates that your system should be able to validate. So there are a few things that could be happening here:a) Your windows hasn't been updated in years and doesn't contain current CAs (I don't actually know how old it would have to be)b) You have broken security software (AV, firewall, proxies or similar) that redirect the network connection without proper certification or they change the certification itselfc) You have manually modified the CA listd) You have malware that redirects network connections Vortex tries to establishe) You have malware that changed/removed certificate authorities Link to comment Share on other sites More sharing options...
rmm200 Posted April 15, 2019 Share Posted April 15, 2019 I am not willing to post links to sites I can't vouch for, so search for "Updating List of Trusted Root Certificates in Windows 10".You will find guidelines on how to fix your certificate store. Good luck. Link to comment Share on other sites More sharing options...
mrsmoore4u Posted April 17, 2019 Author Share Posted April 17, 2019 Updated the Certificates and it works now. Thank you!! :dance: Edit: i restarted my computer and it has now stopped working again and giving me the same error Link to comment Share on other sites More sharing options...
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