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need help, custom items are unassigning themselves


3aq

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so i've encountered an issue where my custom created item is unhotkeyable , in that after putting it into favorites, and assigning a number and closing quick menu, the hotkey 1-8 will not work; on opening the quick menu, the item in question would be unassigned.unsure how to go about it.the item is a duplicate of a generic silver ring with a different name / id so it shouldn't be having the issue its having..

 

assistance is greatly appreciated.

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