Loading Vortex hangs on Loading Bar (1.1.15)

[NoirTheSable]

As the title says, I can't seem to open Vortex -- the Splash logo comes and goes, but it hangs midway through the loading bar, on "Loading Extensions." I've tried a fresh install, but I still have this issue.

 

I've excerpted one of the errors logged. Please note the difference in time between the last two entries:

 

 

Thu, 26 Mar 2020 02:42:42 GMT - debug: all checks completed event=settings-changed
Thu, 26 Mar 2020 02:42:47 GMT - info: set channel stable
Thu, 26 Mar 2020 02:43:12 GMT - info: failed to determine newest Vortex version error=request timed out: https://api.nexusmods.com/v1/games/{gameId}/mods/{modId}
Thu, 26 Mar 2020 02:46:48 GMT - warn: Checking for update failed message=net::ERR_TIMED_OUT, stack=Error: net::ERR_TIMED_OUT
at GitHubProvider.getLatestVersion (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\providers\GitHubProvider.js:164:7)
at C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:512:28
at Generator.next (<anonymous>)
at runCallback (timers.js:694:18)
at tryOnImmediate (timers.js:665:5)
at processImmediate (timers.js:647:5)
From previous event:
at NsisUpdater.getUpdateInfoAndProvider (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:515:7)
at C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:532:35
at Generator.next (<anonymous>)
From previous event:
at NsisUpdater.doCheckForUpdates (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:558:7)
at NsisUpdater.checkForUpdates (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:361:35)
at checkNow (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\main.js:5492:13)
at EventEmitter.electron_1.ipcMain.on (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\main.js:5493:197)
at EventEmitter.emit (events.js:182:13)
at WebContents.<anonymous> (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\electron.asar\browser\api\web-contents.js:346:13)
at WebContents.emit (events.js:182:13), __stackCleaned__=true
Thu, 26 Mar 2020 02:46:48 GMT - warn: Checking for update failed message=Error: net::ERR_TIMED_OUT
at GitHubProvider.getLatestVersion (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\providers\GitHubProvider.js:164:7)
at C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:512:28
at Generator.next (<anonymous>)
at runCallback (timers.js:694:18)
at tryOnImmediate (timers.js:665:5)
at processImmediate (timers.js:647:5)
From previous event:
at NsisUpdater.getUpdateInfoAndProvider (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:515:7)
at C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:532:35
at Generator.next (<anonymous>)
From previous event:
at NsisUpdater.doCheckForUpdates (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:558:7)
at NsisUpdater.checkForUpdates (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:361:35)
at checkNow (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\main.js:5492:13)
at EventEmitter.electron_1.ipcMain.on (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\main.js:5493:197)
at EventEmitter.emit (events.js:182:13)
at WebContents.<anonymous> (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\electron.asar\browser\api\web-contents.js:346:13)
at WebContents.emit (events.js:182:13), , text=net::ERR_TIMED_OUT
name: Error, wrap=false
Thu, 26 Mar 2020 03:24:52 GMT - info: clean application end

 

 

Please let me know if I need to provide any further info. Any help is appreciated!

 

Thank you!

[Tannin42]

The error messages clearly indicate network problems and it it almost certainly on your end because both the connection to our server (api.nexusmods.com) as well as the connection to github.com time out. It would be a big coincidence for both these services to have network problems at the same time.

 

However, network problems shouldn't keep Vortex from starting, these operations happen independently and asynchronously to the application start.

You shouldn't send us excerpts of logs, just send complete logs or upload them somewhere and send us a link. Even non-error message can be extremely enlightening because they tell us which operations were successful before it stopped, which helps us narrow down where it got caught up.

[NoirTheSable]

Thanks for the reply! I had avoided posting the entire thing because the log file was so large, and it exceeded the size limit on PasteBin (the free version, anyways).

 

From your message, I tried opening Vortex after disconnecting from the internet, and Vortex loaded fully without any hanging. And then after connecting back onto the internet and one or two false starts, the issue seems to have resolved itself for now. I'll find a way to post the full logs if the issue ever returns.

 

Thanks again!

[Tannin42]

Thanks for keeping us updated! I will have to look into how a problematic network connection can keep Vortex from starting.

 

You can upload your whole log to the Vortex feedback system directly, simply click the button in the top right (the three dots), click feedback and there in the dialog you can send us a message referring to this thread and there is a button "Attach Special File" that lets you attach various relevant pieces of data, both the "Vortex Log" and the "Vortex Network Log" would be interesting here.