LShafee Posted September 15, 2020 Share Posted September 15, 2020 Hi. So i'm having this problem with download speeds and I can't figure out what's happening. Even with the internet speed cap set to 2MB/s I'm sure my internet connection would easily reach that, but it keeps maxing out at 50KB/s. With some smaller files it doesn't happen (under 20MB). I followed through the troubleshooting guide and the results are reported below, hope I didn't miss any information required. I'd like to thank the support in advance!Country: BrazilInternet Service Provider (ISP): Oi Velox optical fiberDownload tests:Amsterdam: 5.7MB/sPrague: 10.5MB/sLA: 13.3MB/sChicago: 17.4MB/sMiami: 22.5 KB/sDownload links: Large File: https://supporter-files.nexus-cdn.com/1151/1769/Vivid%20Fallout%20-%20Landscapes%20-%204k-1769-2-1.7z?md5=zRxHvZr_0EvTeXve1htD6g&expires=1600159521&user_id=56163597&rip=200.97.59.139 56,0 KB/s - 5,2 MB of 824 MB, 4 hours leftSmall Files: https://cf-files.nexusmods.com/cdn/1151/1478/Homemaker%201.73-1478-1-73-1589577407.zip?md5=dtaCFQRVjN8763kGOwzXFg&expires=1600159718&user_id=56163597&rip=200.97.59.139. Downloaded fast (18.4MB in 2-3 seconds)https://supporter-files.nexus-cdn.com/1151/10804/SCAR-LK%20Assault%20Rifle-10804-2-0.7z?md5=rakbPJso8UamaJ9FNrCo5Q&expires=1600160235&user_id=56163597&rip=200.97.59.13956,0 KB/s - 45,3 KB/s - 272 KB of 19,7 MB, 7 minutes left TraceRoute results: Microsoft Windows [Version 10.0.19041.508]© 2020 Microsoft Corporation. All rights reserved. C:\Users\XXX>tracert files.nexus-cdn.com Tracing route to files.nexus-cdn.com [195.181.162.41]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.100.1 2 * * * Request timed out. 3 5 ms 3 ms 3 ms 100.122.53.12 4 3 ms 2 ms 3 ms 100.122.25.216 5 3 ms 3 ms 2 ms 100.122.27.58 6 10 ms 9 ms 9 ms 100.122.17.184 7 133 ms 133 ms 133 ms 100.122.17.137 8 173 ms 148 ms 176 ms nyk-b5-link.telia.net [80.239.195.157] 9 * * * Request timed out. 10 140 ms 140 ms 140 ms ash-bb2-link.telia.net [62.115.136.201] 11 156 ms 156 ms 156 ms mai-b1-link.telia.net [62.115.120.177] 12 218 ms 217 ms 219 ms datacamp-ic-357607-mai-b1.c.telia.net [195.12.254.178] 13 218 ms 217 ms 217 ms vl204.mia-cl2-dist-2.cdn77.com [185.229.188.69] 14 214 ms * * unn-195-181-162-41.cdn77.com [195.181.162.41] 15 219 ms * 220 ms unn-195-181-162-41.cdn77.com [195.181.162.41] Trace complete. Link to comment Share on other sites More sharing options...
Pickysaurus Posted September 15, 2020 Share Posted September 15, 2020 Hmm, it looks like you're connecting to Miami, which has the lowest speed from your tests. Every other server looks good though. You can choose your preferred download server if you're a Premium member. I'll feed this back to the team and see if there's anything we can do as I've seen a few issues from users in Brazil getting bad speeds from the US-based servers (which makes very little sense as they're physically the closest to you). Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now