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Everything posted by jmharris
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Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
Since March we have been seeing consistent solve rates for Quest devices, so this issue should now be resolved. Cloudflare have shared the following feedback with us: -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
We're seeing a sharp increase in successful captcha solves from Quest devices since Mar 11th. We're continuing to liaise with Cloudflare to understand what steps they are taking to address this. -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
We have been gathering evidence of this problem and liaising with Cloudflare on a solution. We're aware this is dragging on and are investigating alternatives if Cloudflare are unable to address this. -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
We're pleased to announce that Cloudflare have rolled out their fix for this issue and are now seeing successful challenge solves from Quest 3 devices, which were failing consistently before this. Please let us know if you are continuing to have any problems. -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
Cloudflare have let us know their internal code freezes due to holidays end soon and they will be rolling out a fix for Quest 3. -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
We've received word from Cloudflare that they have a fix for Quest 3 users that they plan to release early next year. -
Guidance to update your BBCode - December 2023
jmharris replied to Pickysaurus's topic in Site Support
This has been addressed, thanks for reporting. -
Account Cloudflare Issue (Quest 2/Quest 3/ROG Ally) Can't log in
jmharris replied to Aavarion's topic in Website Bug Report
We are in discussion with Cloudflare to try and resolve this problem. So far they have confirmed they see consistent challenge failures from Quest 3 devices, whereas Quest 2 shows a higher challenge solve rate. We'll continue to press them on this.