WildCard007

I'd like some help. I was downloading a 6 gb file and it was taking forever. I was about to upgrade to premium for life then decided to try one month to see how it went. I haven't noticed a difference in speeds at all. The highest I've seen is 224 kb/s next is 64 kb/s and lowest is 0 kb/s. It varies throughout those constantly but won't improve at all even with Vortex restarted and logged out and logged back into my account. It even shows premium on vortex and my profile on NMM but still no difference. I don't know who to go to about this but it makes me glad I didn't go for lifetime with no increase in speeds. If I can't get it working I may ask for a refund.