Download Problems

[Daekesh]

Hey all. New to the site/forum and am having some issues!

I'm having an issue downloading some/all mods from the website. I can't even download the Vortex mod manager (I've tried about 10 different versions in the upload history.)

Each time, I get the following error:

---

Unfortunately an error occurred while downloading this file

Please try again later or contact support

---

I am not a premium member and each time I click the 'slow download' option.

I have tried disabling all addons and using a different browser. The only AV I have installed is Microsoft Defender.

I've included a trace route from your connections issues page,

 

tracert files.nexus-cdn.com

Tracing route to files.nexus-cdn.com [195.181.173.81]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254

2 4 ms 3 ms 3 ms 172.16.19.249

3 * * * Request timed out.

4 5 ms 7 ms 5 ms 31.55.186.176

5 5 ms 5 ms 5 ms core3-hu0-8-0-3.faraday.ukcore.bt.net [213.121.192.56]

6 5 ms 5 ms 5 ms peer8-et-3-1-0.telehouse.ukcore.bt.net [62.6.201.210]

7 5 ms 5 ms 4 ms bt-lon.cdn77.com [84.17.32.48]

8 12 ms 12 ms 12 ms vl1102.ams-dc1-core-1.cdn77.com [185.229.188.193]

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * *

 

My ISP is BT Internet. I'm in the UK.

When clicking the "server test" links on the download issues help page, none of them do anything. It briefly opens a new tab which instantly closes again. Except the Miami one, which gives me an ERR_EMPTY_RESPONSE error.

I cannot test my download speed of your mods because none of them will download.

An example mod, which is not Vortex, is this one:

https://www.nexusmods.com/xcom2/mods/737?tab=files&file_id=2444

It also refuses to download.

Any help would be appreciated, thank you!

Regards,

Matt.

P.S. When I tried to post this with Chrome instead of Edge, I encounter a content encoding problem (tons of symbols on a white background instead of a proper webpage.)

[Daekesh]

I'm going to say that this is officially "later" (as suggested in the FAQ.) It still doesn't work.

[HeyYou]

Being its the weekend, may not be anyone there that can help you do proper troubleshooting till monday......

[Pickysaurus]

If you're getting a connection error to all the test servers, it's quite likely to be an ISP or routing problem.

 

Can you please try using a VPN, if you have access to one?

 

If possible can you use the template in the help article as it makes it easier for us to read. https://forums.nexusmods.com/index.php?/topic/5322760-reporting-download-problems/

[Daekesh]

I installed a VPN extension in Chrome and it suddenly sprang into life. Sigh.

 

Thank you for the help.

[Daekesh]

Funnily enough, now that I've got Vortex installed, I have uninstalled the VPN and Vortex can download all the mods fine. Chrome and Edge, however, still broken.