ryanmaidenfan Posted August 10, 2022 Posted August 10, 2022 I can't get past the splash screen/logo whenever I try to open the app. I've tried excluding it from my antivirus, I've tried reinstalling, I've tried the custom install, I've tried installing a past version, nothing works. Not even discord was able to help, as they are clueless themselves. Just what is my problem?
rmm200 Posted August 10, 2022 Posted August 10, 2022 Did you try the old customer support favorite - reboot your computer?If Microsoft has pending updates, I have noticed a lot of failures on mine.
ryanmaidenfan Posted August 10, 2022 Author Posted August 10, 2022 Did you try the old customer support favorite - reboot your computer?If Microsoft has pending updates, I have noticed a lot of failures on mine.I just tried that - nothing. :(
jaydawg55 Posted August 11, 2022 Posted August 11, 2022 When was the last time your Vortex install worked for you?
Community Manager Pickysaurus Posted August 11, 2022 Community Manager Posted August 11, 2022 When this happens it usually means something on your PC has seriously broken your Vortex state - which means it's likely all the data in the app is now lost. You can go to %appdata% and rename the "Vortex" folder to something else, then start up the app and see if this helps. If it does then you may need to delete the old folder you just renamed but if you mods are installed there (default location) you may want to copy them to the new folder first.
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