Not getting full download speed as a premium user

[Monethrax]

I am only getting the standard 1.5mbps as a premium user. I do not have any adblock turned on and have tried 2 different browsers. Also I have nothing downloading in the background.

Here are the results:

 

Country: USA

ISP: Spectrum

Test download speeds:

Amsterdam: 1.5MB/s

Prague: 1.5MB/s

LA: 1.5MB/s

Chicago: 1.5MB/s

Miami: 1.5MB/s

Premium CDNWorldwide - CDN (1.5 mb/s)

Your download link: 1.[LARGE FILE] https://premium-b.nexus-cdn.com/1704/659/SMIM%20SE%202-08-659-2-08.7z?token=gNIhGwasrn-_PwKC8USDfQ&expires=1668438695&user_id=132897358&rip=184.56.246.168

2.[sMALL FILE] https://cf-files.nexusmods.com/cdn/1704/4294/Gemling%20Queen%20Jewelry%20SE-4294-4-1SE.7z?md5=fTyhO3fvJo1jF-YrO1eaaA&expires=1668438750&user_id=132897358&rip=184.56.246.168

TraceRoute:

Tracing route to files.nexus-cdn.com [143.244.60.47]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms osync.lan [192.168.1.1]

2 7 ms 8 ms 8 ms 142-254-154-189.inf.spectrum.com [142.254.154.189]

3 21 ms 20 ms 21 ms lag-63.londkyzc02h.netops.charter.com [74.128.5.61]

4 17 ms 15 ms 15 ms lag-23.rcmdkyat02r.netops.charter.com [65.29.28.206]

5 23 ms 24 ms 23 ms lag-26.rcr01clmkohpe.netops.charter.com [65.189.140.168]

6 34 ms 33 ms 33 ms lag-515.chctilwc00w-bcr00.netops.charter.com [71.74.44.32]

7 35 ms 34 ms 34 ms lag-21.chcgildt87w-bcr00.netops.charter.com [66.109.5.136]

8 36 ms 36 ms 36 ms lag-0.pr2.chi10.netops.charter.com [66.109.5.225]

9 36 ms 36 ms 35 ms charter-chi.cdn77.com [84.17.32.136]

10 33 ms 32 ms 32 ms vl212.chi-cs1-core-2.cdn77.com [185.229.188.48]

11 * * * Request timed out.

12 33 ms 32 ms 33 ms 143-244-60-47-chicago-us.xboxvpn.com [143.244.60.47]

Trace complete.

[Tannin42]

Download speed throttling happens on the server, not in Vortex. The people who could help with this aren't likely to read this forum.

[Pickysaurus]

Moved to the correct forum.

 

Based on your results it would appear that your ISP is limiting your speed. We see this fairly frequently with US-based ISPs when users report issues. You can try reporting it to Spectrum or perhaps try a VPN to see if that improves the speed.