Vortex Login Authorisation Fails To Occur

[cosmicRetribution]

Hello. I have been using vortex for a while now but all of a sudden I have not been able to 'log in' in the vortex application, as when I take all the steps prompted to 'authorise', nothing happens.

 

I tried to send a feedback/bug report through the vortex app, but received an error. The following is a copy of the error report written:

 

Summary:
-When prompted to log in, a tab opens in my browser asking me to authorize. I click the authorise button in my browser.
-The browser tab states that the authorization was successful.
-The vortex application does not respond to the authorization, and does not log in.
-When opening the browser tab and selecting the "having issues?" dropdown, a token/code appears with a button to copy.
-Upon clicking the provided copy button and pasting it into the appropriate text window in vortex and then hitting 'save', nothing happens.

Expected results:
-Upon being told by the browser tab that authorization was successful and that I am now logged in, I am logged in.
-Upon pasting the provided token into the text field and hitting save, I am logged in.

Actual results:
-The log in window does not react to any attempts to log in, authorize, or save token.

Steps to reproduce:
-I click on the log in icon.
-A tab opens in my browser, prompting me to click "authorise". I do so.
-The browser tab states that authorization was successful and that I am logged in, but vortex is not logged in.
-I paste the log in token into the box and hit save, but nothing happens.

Other steps taken: Installing the latest version of vortex [as of August 20th 2024], unininstalling and reinstalling vortex, logging out and back in to vortex, closing and re-opening all relevant applications (vortex, browser, steam), restarting my device, verifying my internet connection/appropriate wi-fi signal

Upon attempting to attach a bug report file to this report I receive the following error message:

"Error: Network connection closed unexpectedly.
code: ECONNRESET

Error: read ECONNRESET
    at __node_internal_captureLargerStackTrace (node:internal/errors:496:5)
    at __node_internal_errnoException (node:internal/errors:623:12)
    at TLSWrap.onStreamRead (node:internal/stream_base_commons:217:20)

Called from:

  at null (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\renderer.js:6451:37)
  at null (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\renderer.js:6943:188)
  at tryCatcher (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\util.js:16:23)
  at Promise._settlePromiseFromHandler (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\promise.js:547:31)
  at Promise._settlePromise (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\promise.js:604:18)
  at Promise._settlePromiseCtx (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\promise.js:641:10)
  at _drainQueueStep (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\async.js:97:12)
  at _drainQueue (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\async.js:86:9)
  at Async._drainQueues (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\async.js:102:5)
  at Async.drainQueues (C:\Program Files\Black Tree Gaming Ltd\Vortex\resources\app.asar\node_modules\bluebird\js\release\async.js:15:14)

____

 

I am quite stumped as to why this is happening all of a sudden or what to do. Any insight would be greatly appreciated. Thanks so much.

[Pickysaurus]

This error usually means something on your PC it interfering with Vortex's ability to communicate with the internet. Check any local firewalls or security programs