Community Manager Demorphic Posted March 28 Community Manager Share Posted March 28 12 hours ago, NiteFromWindhelm said: I do have a suggestion on that news article when it comes out, don't lock the comments and allow feedback on it. Not everyone uses or even checks the forums, so it'll be another decent spot for feedback. We'll be putting out a detailed, lengthier piece of news, probably on Monday and this will be followed by the monthly update with a bit more of a bulleted high-level breakdown of work. The hard bit is done from a tech perspective, we can get on with some additional fixes and improvements. Comments will not be locked in the news, but as always death threats, personal attacks, abuse etc will be removed. 1 1 Link to comment Share on other sites More sharing options...
Simale Posted March 28 Share Posted March 28 28 minutes ago, Demorphic said: *snip* We are a team of humans, with human fallibilities, working on a fairly complex project, trying to build the ship while it is sailing, while managing a huge range of expectations and both internal and external priorities. *snip* I've worked with hubs like this where something has stopped working and something new has to take its place. But I guess I'm old school. We cloned the hub to a test environment and in that setup we converted everything into the new design. No features were lost. The main feel of the hub's design as to the whole style was kept as similar as it was possible to minimise the change for the users. So they could find and use things as they have done before with ease. When we felt we had done that, we set up a new server with the new design, we started testing it live as we had the database linked with the old and new. Moving at first 100 users at a time until we reached 1000, then we added 1000 at a time until we reached 10000, then we added them 10000 at a time until we reached 100000. Then we moved everyone over to the new server and retired the old one. After each additional addition we had a survey and made sure people knew where to report bugs, if any were found. Which would get fixed before the nest addition of users. Most of the times, the "bugs" were of missing punctuation or something small like that as we made sure to test it with user cases gathered over the years from our Support and QA teams, before starting to add regular users to it. I don't understand the need for companies to put out half-baked products these days. 5 1 Link to comment Share on other sites More sharing options...
TheSiphon Posted March 28 Share Posted March 28 59 minutes ago, Demorphic said: ...To be clear, we are not switching the website back to how it was. Please at the very least have an option to switch back, even if the new UI is the "default" for new users. Don't have to revert everything, but as seen from the feedback, a lot of people would prefer an option to switch back. 1 Link to comment Share on other sites More sharing options...
Community Manager Demorphic Posted March 28 Community Manager Share Posted March 28 30 minutes ago, Simale said: I've worked with hubs like this where something has stopped working and something new has to take its place. But I guess I'm old school. We cloned the hub to a test environment and in that setup we converted everything into the new design. No features were lost. The main feel of the hub's design as to the whole style was kept as similar as it was possible to minimise the change for the users. So they could find and use things as they have done before with ease. When we felt we had done that, we set up a new server with the new design, we started testing it live as we had the database linked with the old and new. Moving at first 100 users at a time until we reached 1000, then we added 1000 at a time until we reached 10000, then we added them 10000 at a time until we reached 100000. Then we moved everyone over to the new server and retired the old one. After each additional addition we had a survey and made sure people knew where to report bugs, if any were found. Which would get fixed before the nest addition of users. Most of the times, the "bugs" were of missing punctuation or something small like that as we made sure to test it with user cases gathered over the years from our Support and QA teams, before starting to add regular users to it. I don't understand the need for companies to put out half-baked products these days. During this release we have collected HotJar feedback from multiple survey pulses from thousands of users, with more to come after further improvements. We've been running ongoing focus groups through Discord and multiple user interviews. The release was preceded by a beta period with a steadily ramping number of users, whilst fixing emergent issues and monitoring usage data. This has been done while continuing to serve close to 400 million mod downloads over the last 4 weeks and over 16k TB of data. While there's room to keep improving, 75% of respondents to our last post-launch survey rated the pages 3-5 stars. With change always comes a period of adjustment, and we are committed to keep listening to your feedback and improving our services. Link to comment Share on other sites More sharing options...
BilloftheFalls Posted March 28 Share Posted March 28 12 minutes ago, Demorphic said: We are committed to keep listening to your feedback and improving our services. Are you, though? Are you really? Seems like it's leaning more towards 'not really' and 'damage control' if the previous hundreds of messages in this thread, including my own two posts on this forum, the most recent of which (30 minutes ago) has magically disappeared after being up for all of 15 minutes, are anything to go by. 4 Link to comment Share on other sites More sharing options...
Zillier Posted March 28 Share Posted March 28 Is there an option to go back to the old look this one is ugly and useless 1 Link to comment Share on other sites More sharing options...
Community Manager Demorphic Posted March 28 Community Manager Share Posted March 28 8 minutes ago, BilloftheFalls said: Are you, though? Are you really? Seems like it's leaning more towards 'not really' and 'damage control' if the previous hundreds of messages in this thread, including my own two posts on this forum, the most recent of which (30 minutes ago) has magically disappeared after being up for all of 15 minutes, are anything to go by. In your first post: "Please tell me there's a classic UI option I'm not noticing so that I can switch off of this godawful UI that's been foisted upon my eyes." Your objection to the update has been noted. Your second post did not expand upon this and was more abusive and was removed. If you can add some more detail about the recent changes, it would be really useful. If not, then thanks for your initial feedback. Link to comment Share on other sites More sharing options...
ortext Posted March 28 Share Posted March 28 12 minutes ago, BilloftheFalls said: Are you, though? Are you really? Seems like it's leaning more towards 'not really' and 'damage control' if the previous hundreds of messages in this thread, including my own two posts on this forum, the most recent of which (30 minutes ago) has magically disappeared after being up for all of 15 minutes, are anything to go by. Agreed... And the amount of reasons to not listen to main issue people are upset about. are to say not surprising anymore.. They lost their way. 1 Link to comment Share on other sites More sharing options...
pilonexyz Posted March 28 Share Posted March 28 (edited) 19 hours ago, pilonexyz said: Tweaked the internal mod page to be very close to the old UI. Get the code here: https://pixeldrain.com/u/3WxTA3nF Quick fix for the file download tab colors, new code here: https://pixeldrain.com/u/jafuitLQ Restored all the missing button hover color animations and fixed the buttons in the posts tab. Here's the code: https://pixeldrain.com/u/QtnWNaa5 (for 1 row title in mods list page) https://pixeldrain.com/u/eQfpjfuz (for 2 rows title in mods list page) Edited March 28 by pilonexyz 3 2 Link to comment Share on other sites More sharing options...
mike9k1 Posted March 28 Share Posted March 28 (edited) Demorphic- really appreciate your update here and i'm looking forward to the news update on Monday. While i'm one of the many who have provided negative feedback, I am sympathetic towards the team members who have to sort through some of the 'impassioned' comments they've no doubt received. 2 hours ago, Demorphic said: clearing away so much technical debt and accumulated issues with the site. This is an ongoing theme I've seen mentioned throughout previous updates. It sounds like the old site backend was very difficult to work with. *(and i'm assuming this is one big reason the old site is not coming back) I deeply hope that some of the changes made to the site ultimately mean improved scalability and adding functionality (back) won't be so much of a hassle for the Nexus team. 33 minutes ago, Demorphic said: During this release we have collected HotJar feedback from multiple survey pulses from thousands of users I do want to address that I never had the opportunity to provide any feedback prior to this change. Over the past month, I've been spending far more time working on mods than I do on the site - I had a very brief window to try the Beta, and I did, but had to immediately switch back to the classic site to be able to quickly respond to users, upload files, address bugs, etc. I never got the chance to go back and fill out any survey and before I knew it, the new design was rolled out site-wide and I had no chance to adjust my workflow beforehand. I can only imagine that i'm not the only mod author in that position. Edited March 28 by mike9k1 8 Link to comment Share on other sites More sharing options...
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