EA - Support, is anybody out there???

[Corehound]

Any1 else unable to get a hold of the EA support team on the official EA - Support site?

 

With regards

Corehound

 

:devil: "Cry havoc and let slip the Corehound of war!" :devil:

[Vagrant0]

Any1 else unable to get a hold of the EA support team on the official EA - Support site?

 

With regards

Corehound

 

:devil: "Cry havoc and let slip the Corehound of war!" :devil:

This site is not remotely affiliated with EA, so nobody here can help with anything account related.

 

EA support is notorious for being utterly worthless. If you're making an account for dragonage, you should probably do so using an e-mail address that doesn't have an internal filter to block spam e-mails as EA will often be blocked automatically.

Edited February 8, 2010 by Vagrant0

[Corehound]

Hehe yea I know this isn't an EG website. It was more like a general question in the forum to hear if any1 else have the same problem :P

 

 

With regards

Corehound

 

:devil: "Cry havoc and let slip the Corehound of war!" :devil:

[Balagor]

I had some troubles in the beginning with DAO. I spend 3 nights finding support from EA.

Vagrant0 is right; it does not exists, or at the best is extremly hard to find.

I tried to Google them, but only found rant threads about EA.

I solved the problems my self, and looked at the bright side; one learns.

[Illiad86]

they have terrible support man, good luck getting in contact with them if you even can. :(

[Vagrant0]

I had some troubles in the beginning with DAO. I spend 3 nights finding support from EA.

Vagrant0 is right; it does not exists, or at the best is extremly hard to find.

I tried to Google them, but only found rant threads about EA.

I solved the problems my self, and looked at the bright side; one learns.

Actually, my experience was that even after finding them, they proved to be extremely useless. Back with spore, when I signed up with my account, I used a more unusual e-mail address, which resulted in the validation e-mail not being sent after multiple requests. So, I opened a support ticket with that e-mail, received an automated response confirming that the ticket was opened. This automated response came through, so I even took a screenshot of it, and sent it to them to prove that the e-mail account was valid. What followed was about a week of canned replies.

Hello ,

 

Thanks for contacting EA Technical Support.

 

As of the moment our development team is aware of the issue and are currently doing some updates on the server.

 

So for the meantime, try checking your email once in a while.

 

Please email us about any significant change or development with your issue. Please accept our apologies for the inconvenience caused. If you experience any further difficulties in this matter please let us know.

 

Should you require further assistance about this or any Electronic Arts games in the future please visit our website and review our extensive Self Help knowledgebase (http://support.ea.com).

 

Thank you,

 

Dems S.

Electronic Arts Technical Support

 

To which I wrote a response

I have waited more than a day, requested a resend several times. Still no e-mail. I have obviously provided proof that the e-mail is valid here, can you just manually validate my account?

Again, pointing out that the e-mail account that they are dealing with is the same one tied to that account, and reminding them of the screenshot.

 

Hi,

 

Thank you for contacting Electronic Arts.

 

We apologize for inconvenience cause to so far.

 

If you have not received the activation e-mail, please visit the below link :

 

http://www.spore.com/auth/help

 

Please let us know if there is anything else needed.

 

Thank you,

 

Joy

EA Online Support

 

To which I responded with an obviously hostile e-mail.

Yes, I have, MANY, many times requested a resend over the last week. As said initially, either it isn't getting sent, or something is preventing it from being delivered. I am not some 10 year old who has no sense of how things like this are supposed to work. If all that was needed was adjusting filters, or requesting a resend, I wouldn't have had to make a request of assistance. For whatever reason, I seem to be a special case. I would hope that something within your training within the support staff would be capable of handling something beyond the usual hundreds of "I can't read, please tell me what button to push" type of issues you get constantly. I'm sorry if this sounds a bit patronizing, but I honestly expected better from a company like EA.

 

To which I got another canned response, but atleast some hint of progress.

Hi,

 

Thank you for contacting electronic arts.

 

Sorry for the inconvienience caused to you. please provide us the following information.

 

Your full name:

E-mail address listed on your account:

Your Date of birth:

Zip code:

 

if there is anything else we can help you with please let us know.

 

Thank you,

 

Sumeet

EA Online Support.

 

To which I responded answering the questions, including

E-mail address listed on your account:

Not putting this for all to see

(mailto:

Not putting this for all to see

) The same e-mail adress which is sending this to you.

 

and the response I got was 3 minutes after sending my reply.

Hi ,

 

Thank you for contacting to Electronic Arts accounts services, I’m glad that we were able to help you.

 

I apologize for the inconvenience cause to you. We have activated your account from our side, now you will be able to login to the spore creature creator and to the site.

 

Please don't hesitate to drop us a line again if you ever need help in the future.

 

Thank you,

 

Sumeet

EA Online Support

 

In fairness, they probably look at hundreds of e-mails a day, the ticket was opened on the 17th, and finished by the 24th. You'd think that somewhere along the way they would stop to consider that the e-mail would have to be valid for them to be getting responses from said e-mail. I can't imagine what sorts of things people would have to go through when they have real problems that need to be solved.

[Retribution]

They will not email you. Three different occasions they said they would, but never did.

[rebalious]

Everything Assinine strikes again.

 

After C&C3 I decided to not even bother again.