zuthen Posted June 22, 2014 Share Posted June 22, 2014 i went premium and my account status wont change. i know its probably just some glitch. any help would be appreciated. Link to comment Share on other sites More sharing options...
DrakeTheDragon Posted June 22, 2014 Share Posted June 22, 2014 In order for Premium Membership issues to be handled correctly you'll need to file a Support Ticket through the Contact Us link found at the bottom of the page. Only Dark0ne can handle the financial issues. Link to comment Share on other sites More sharing options...
Thandal Posted June 23, 2014 Share Posted June 23, 2014 What Drake said, plus you have to log-off from the Nexus completely (both files and forums sides) clear your browser's cache (delete any Nexus cookies) then log-on again for the change of status to take effect. Link to comment Share on other sites More sharing options...
Dark0ne Posted June 23, 2014 Share Posted June 23, 2014 If they're not showing as Premium on their profile page no amount of logging out and logging in again (which isn't necessary if it's worked, anyway) will sort the issue. As has been said, please send your information via the Contact Us link at the bottom of the page. Link to comment Share on other sites More sharing options...
Thandal Posted June 24, 2014 Share Posted June 24, 2014 If they're not showing as Premium on their profile page no amount of logging out and logging in again (which isn't necessary if it's worked, anyway) will sort the issue. As has been said, please send your information via the Contact Us link at the bottom of the page. True, but if a user remains logged-in, s/he'll never see the change of status. :laugh: Link to comment Share on other sites More sharing options...
Dark0ne Posted June 24, 2014 Share Posted June 24, 2014 The status change is instant now and you should no longer need to logout/login at all. It's handled on the server end, so all's good. Link to comment Share on other sites More sharing options...
Thandal Posted June 24, 2014 Share Posted June 24, 2014 The status change is instant now and you should no longer need to logout/login at all. It's handled on the server end, so all's good. Kewl! (As of which update?) Link to comment Share on other sites More sharing options...
Dark0ne Posted June 24, 2014 Share Posted June 24, 2014 About 9 months ago :P Link to comment Share on other sites More sharing options...
bben46 Posted June 24, 2014 Share Posted June 24, 2014 This is the first I heard about this welcome change. :dance: Link to comment Share on other sites More sharing options...
TheVampireDante Posted June 24, 2014 Share Posted June 24, 2014 Hmm, might want to check on that, I've still been telling people to log out and back in and it's been the solution in about 80% of the cases. Link to comment Share on other sites More sharing options...
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