MyNexusVIP Posted July 10, 2015 Share Posted July 10, 2015 I just recently purchased a subscription for a 1-month premium membership and then I received an email. "Your payment for 1 Month - Premium Membership has been received and is pending approval. You do not need to take any further action. Once your payment has cleared we will send you another Email." I never received the second email and my membership status is still the same, so I opened up a support ticket but no response. I also checked the balance in my bank account and the payment has successfully went through, also my bank just recently called me and they asked if I authorized a payment for nexusmods.com and I told them that I personally authorized the payment, so everything is clear in my side. Now, I've checked the client area overview and I can't find the invoice, so I take a look under the "cancel" tab and there I find it that the payment has been cancelled but no refunds or whatsoever, what is going on? Link to comment Share on other sites More sharing options...
ZeroKing Posted July 10, 2015 Share Posted July 10, 2015 Use the "Contact Us" button below to discuss this personally with the owner of the site, Robin Scott. Link to comment Share on other sites More sharing options...
MyNexusVIP Posted July 10, 2015 Author Share Posted July 10, 2015 (edited) On 7/10/2015 at 4:10 AM, ZeroKing said: Use the "Contact Us" button below to discuss this personally with the owner of the site, Robin Scott."I opened up a support ticket but no response." Edited July 10, 2015 by MyNexusVIP Link to comment Share on other sites More sharing options...
ZeroKing Posted July 10, 2015 Share Posted July 10, 2015 (edited) Please either send a new support ticket, or have some patience whilst Robin handles your original support ticket (you've been a member for less than two days yet). The forums are not where you'll get an answer when it involves personal purchases for your account, especially since this forum section for site feedback and suggestions only. Refunds and payments for your Nexus account are handled between you and the site owner only. Edited July 10, 2015 by ZeroKing Link to comment Share on other sites More sharing options...
MyNexusVIP Posted July 10, 2015 Author Share Posted July 10, 2015 Any Admins/Site owner seeing this? It's been 24-hours and no update to my status, no response to my 2 open tickets? Link to comment Share on other sites More sharing options...
Thandal Posted July 10, 2015 Share Posted July 10, 2015 Asked and answered. ONLY the site owner can do anything involving premium memberships and funds. I believe Dark0ne has indicated he's on personal travel at the moment. I'm sure he'll deal with the support ticket when he returns. Link to comment Share on other sites More sharing options...
MyNexusVIP Posted July 11, 2015 Author Share Posted July 11, 2015 (edited) On 7/10/2015 at 11:53 PM, Thandal said: Asked and answered. ONLY the site owner can do anything involving premium memberships and funds. I believe Dark0ne has indicated he's on personal travel at the moment. I'm sure he'll deal with the support ticket when he returns.I know that ONLY the site owner can do anything involving premium membership and I expected that my status will be automatically be updated after the payment has been cleared or at least after 24-hours, and I did send a support ticket twice but not a single response. We all are busy with our everyday lives, work, travel, etc. and I understand that since I'm a very busy person as well but here I am making a resposnse for not at least than 1 minute, I also see that Dark0ne is active in this site almost everyday, if he can reply to other threads then perhaps he should have at least see this thread or reply to my two tickets and let me know what seems to be the problem. £2.99 is not a big deal for most people but I value my money no matter how big or small they are and so they should do the same with their supporters. Edited July 11, 2015 by MyNexusVIP Link to comment Share on other sites More sharing options...
Dark0ne Posted July 11, 2015 Share Posted July 11, 2015 Indeed, I'm on holiday (like you were told I was) and response times are going to be even longer than they usually would be. It's being handled by support ticket. Link to comment Share on other sites More sharing options...
Thandal Posted July 11, 2015 Share Posted July 11, 2015 Posted by Dark0ne today regarding another issue: On 7/11/2015 at 5:54 PM, Dark0ne said: I'm on holiday and about 3,000 miles away from my office, but I can say that while your ideas are interesting, it's not something we'd be doing any time soon. There's only so much "Admin" stuff one can easily do from a smartphone. Researching what's gone wrong with someone's credit transactions probably isn't one of them. [EDIT: ninja'd by Dark0ne.] Link to comment Share on other sites More sharing options...
MyNexusVIP Posted July 11, 2015 Author Share Posted July 11, 2015 Status has been updated. Link to comment Share on other sites More sharing options...
Recommended Posts