FuzzyPhysics Posted September 30, 2017 Share Posted September 30, 2017 This is threatening to drive me mad. I have been inactive here for a couple of years. When I tried to sign in with my original account, I was informed that it was suspended for inactivity and I would have to change my password before I could log in. Fine. However, the instructions for the reset are being sent to an email address that is no longer valid and I have no way to provide an alternative address without being able to log in. I filed a support ticket about this on August 24, but received no reply, possibly because I was not able to log in before filing the ticket. As the support page states, tickets filed when you are not logged in might be ignored. (So, how do you report that you can't log in if your ticket will be ignored if you can't log in?) In an attempt to get around the problem, I started a new account -- this one -- and filed a new ticket on September 9. However, that ticket has been ignored as well. I would PM or email a mod or administrator, but clicking on the "Moderating Team" link on the home page here takes me to a blank page. Wonderful. Access to my original account is important to me because I have published mods on the Nexus under that account. It has now been more than a month, which seems unreasonable for a simple matter of changing a password. What is my next step? Who can I contact? Link to comment Share on other sites More sharing options...
DoctorKaizeld Posted September 30, 2017 Share Posted September 30, 2017 Contact us button at the bottom of the page Link to comment Share on other sites More sharing options...
gromulos Posted September 30, 2017 Share Posted September 30, 2017 Just an FYI, you're not supposed to have multiple accounts, you MAY very well get in trouble Link to comment Share on other sites More sharing options...
FuzzyPhysics Posted September 30, 2017 Author Share Posted September 30, 2017 Thank you. The "Contact Us" button takes me to the support page where I can file a ticket. Filing tickets obviously has not worked, which is why I am looking for another option after more than a month of waiting. It doesn't seem likely that an email address on a page that recommends filing a ticket instead will get a better response. I am well aware that I am not supposed to have multiple accounts. I created this one out of desperation, after two weeks of non-response to a ticket that I believed was being ignored because I could not log in to my actual account before filing the ticket to report that I could not log in. As the support page says, "Please login to the forums before sending in a support ticket. If you do not login before sending a support ticket it's very likely your message will be ignored." So there is a real Catch-22 here. While the page also says that you can still log on to the forums even if your account is not validated, this was untrue for me since my old password was rejected. I need to get the password changed to reactivate the account, and I cannot get the email with the link to do that because my old email account is defunct. I need a way to provide an alternative address or means of verification, but none is offered. Link to comment Share on other sites More sharing options...
DoctorKaizeld Posted September 30, 2017 Share Posted September 30, 2017 have you used this alt account to file the ticket? Link to comment Share on other sites More sharing options...
FuzzyPhysics Posted October 1, 2017 Author Share Posted October 1, 2017 have you used this alt account to file the ticket? That's why I created the alt account. As I said in my first post: "In an attempt to get around the problem, I started a new account -- this one -- and filed a new ticket on September 9. However, that ticket has been ignored as well." Link to comment Share on other sites More sharing options...
Recommended Posts