My premium account was hacked and after 4 weeks and 2 mails no answer from support

[FuckNexus4NoSupport]

Dear Community,

 

i am the premium lifetime user SiddiusBlack. Someone has hacked my account, change e-mail and password so i cannot access anymore. Now i made a new one to seek help here. I noticed that hack in january as i want again mod a game, maybe the account was hacked long time ago before cause i don't mod a game in the last 6 month or longer. I contacted nexus support on 20th january. 2 weeks past, nothing happend. I contact nexus again on 3. february. Now, another two weeks later still no answer.

 

Is that the way nexus support works for a paying lifetime user? My old premium lifetime account was hacked and nexus do....NOTHING?!

 

I told nexus that my e-mail adress i used for subscribe maybe not exist anymore (don't know which one i used in ~2012 when i created my account) , but my paypal adress which i use for pay the lifetime account is still the same so they should contact me over this, but nothing happens.

 

What did the community say, what should i do now to get my premium lifetime account back? I am really pissed off that nexus not answer me as you can see in my new user name and believe me, you where too if that happend to you!

 

Best Regards

Siddiusblack

[Dark0ne]

The community team do not work weekends. However, I've checked their email/support system for any references of "SiddiusBlack" and the only ones have been flagged by Google as spam (the report is from the 5th of February) and thus won't have reached them. When they come in on Monday they'll be able to review the situation for you. Though with the username you have right now, your account you're using right now will no doubt be banned.

[steve40]

Your best bet would be to follow these instructions from the FAQ.

Also, you might want to pick a better username that won't get you banned. Just sayin'.

 

Edit: oops, too slow. Dark0ne already answered.