DKTronics70 Posted February 24, 2020 Share Posted February 24, 2020 I've been paying you £3.59 a month since 2018, and today I log in to see I am on a Free account, NOT a Premium account.So, what, exactly, have I been paying you £3.59 a month for ?All my downloads are now capped at 2Mb a second. Link to comment Share on other sites More sharing options...
DoctorKaizeld Posted February 24, 2020 Share Posted February 24, 2020 https://forums.nexusmods.com/index.php?app=nexus&module=support§ion=new Link to comment Share on other sites More sharing options...
DKTronics70 Posted February 24, 2020 Author Share Posted February 24, 2020 This is a support forum, is it not ? Link to comment Share on other sites More sharing options...
DoctorKaizeld Posted February 24, 2020 Share Posted February 24, 2020 It is but the issue you are asking involves private account stuff and that link is for that kind of thing. Link to comment Share on other sites More sharing options...
Pickysaurus Posted February 24, 2020 Share Posted February 24, 2020 Ask DoctorKaizeld said, you can raise a ticket or contact [email protected] for help with this. It's likely we'll need information from you that you wouldn't want to share publicly :) Link to comment Share on other sites More sharing options...
DKTronics70 Posted February 25, 2020 Author Share Posted February 25, 2020 Wow, so I was kind of ignored when you switched over to some other payment or some nonsense.I would advise ANYONE reading this, NOT to go premium. Save your money, or you might end up staying as a free account. I will be cancelling the payments at my end. Link to comment Share on other sites More sharing options...
Pickysaurus Posted February 25, 2020 Share Posted February 25, 2020 Wow, so I was kind of ignored when you switched over to some other payment or some nonsense.I would advise ANYONE reading this, NOT to go premium. Save your money, or you might end up staying as a free account. I will be cancelling the payments at my end. I'm not really sure what you're referring to? We haven't changed the Premium system in a long time, this appears to have just been a blip between PayPal and our servers. It is now corrected :) Link to comment Share on other sites More sharing options...
DKTronics70 Posted February 25, 2020 Author Share Posted February 25, 2020 The monthly payment is £2.99, so why was I paying £3.59 for nearly 2 years ?Something must have changed along the way, and I wasn't notified. This could have gone on for months, even a year, and all along I was on a FREE account. Pretty s#*! treatment, if you ask me. Link to comment Share on other sites More sharing options...
Pickysaurus Posted February 25, 2020 Share Posted February 25, 2020 The monthly payment is £2.99, so why was I paying £3.59 for nearly 2 years ?Something must have changed along the way, and I wasn't notified. This could have gone on for months, even a year, and all along I was on a FREE account. Pretty s#*! treatment, if you ask me. The £2.99 is excluding any taxes that apply in your country. We cannot display the full price with tax until we know which country you're in at the checkout. Hope that clears things up for you. Link to comment Share on other sites More sharing options...
DKTronics70 Posted February 25, 2020 Author Share Posted February 25, 2020 In my Country ?The home address for nexus is a 45 minute drive (Taunton) from my home, it can't get any closer.I don't think you would sound so relaxed about this if it happened to you. The fact that this isn't about a whole lot of money means it can be swept under the carpet, and nothing to worry about. If I hadn't spotted the account was a FREE! account then this could have went on indefinitely.Oh well, live and learn. I've cancelled the payment at my bank, so whatever. Link to comment Share on other sites More sharing options...
Recommended Posts