Selection bias is a thing. That people are more likely to complain than compliment is a thing. You can't just ignore that in order to push your narrative.
Basically, people are accusing the staff of lying about their data based solely on the fact that a lot of angry people have posted on the forums, discord or reddit. I have observed here long enough to realize that a lot of angry people will post on the forums, on discord and on reddit for a lot of reasons.
It's weird because I cannot, for the life of me, imagine a scenario where the staff of a company like this would lie about the feedback and hurt their own company by doing so. The only scenario that makes sense to me is that they are actually following the data they collected and will make changes that work within that data.
Just like they did eight years ago.